Job Description

Crescent Hotels & Resorts is seeking an experienced and energetic Director of Sales & Marketing for the new dual-branded AC Element Hotel Phoenix North Norterra. Ideal candidates will have group and catering sales experience.

This multi-branded hotel is the combination of two powerful and distinct brands from the Marriott portfolio. The 277 room AC Element Hotel Phoenix North Norterra by Marriott combines a 4-story, 182-room AC Hotel with a 95-room Element Hotel in the same building. Featuring 8,000 sqft of meeting space spread across two naturally lit ballrooms, overlooking a 2,000 sqft grass event lawn. This hotel boasts superb access to more than 2.6 million square feet of walkable amenities, and is located on the northern edge of Phoenix within the Noterra’s 500-acre mixed-use campus.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are committed to providing you with:

• Excellent compensation package
• Operational incentive plan eligibility
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Discounts with our Crescent managed properties in North America for you & your family members

ESSENTIAL JOB FUNCTIONS:

• Develop, implement and maximize the business plan with effective strategies through direct sales, digital marketing and revenue management. Ensure effective internal and external communications with clients, potential customers, associates, and ownership.
• Direct the solicitation efforts of the sales and catering team while overseeing rate, date and space commitments for group, banquet and catering customers. The DOS is also responsible to maximize total and ancillary revenue.
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
• Ensure training programs are conducted regularly and Crescent standards of performance are met. Give guidance and counsel staff toward improvement. Ensure sales and catering team is proficient in working with brand channels, Cvent, Wedding websites and more.
• Compile and/or direct the preparation of reports pertaining to the operation of the hotel to include, but not limited to, the annual budget and business plan, monthly forecast, pace reports, action plans, production reports and weekly summaries.
• Coordinate ongoing research of the travel industry to detect market trends and related information for development of new marketing strategies. Make reasonable recommendations to improve potential from various markets. Participate in local organizations to develop business such as Chamber and CVB.
• Develop and conduct persuasive verbal sales presentations to prospective clients, to ownership and associates. Internally promote Crescent programs.
• Prospect, entertain and meet in person and virtually with customers and clients, some of which will require travel.
• Communicate both verbally and in writing to provide clear direction to the staff. Work with the digital and revenue team on promotions through third party channels.
• Initiate preparation of computerized annual budget and business plan and execute plans as outlined, critically examining and adjusting as deemed necessary by current market conditions.
• Organize and/or attend scheduled sales department and related executive team meetings. Participate in associate recognition and key community activities.
• Perform any other job-related duties as assigned

REQUIRED SKILLS/ABILITIES:

• A minimum of (3) three years of experience as a Director of Sales & Marketing in a full-service hotel is required
• Marriott Brand Experience is required
• Hotel Food & Beverage / Banquet sales experience is required
• Hotel Group Sales experience is required.
• Experience in the local Market is strongly preferred.
• Excellent leadership, communication, interpersonal, sales and closing skills.