Job Description

Why Work at Hotel Metro?
At Hotel Metro, Autograph Collection, we redefine boutique luxury in downtown Milwaukee, blending historic charm with modern sophistication. Our modern Art Deco-inspired hotel features 63 stylish guest rooms, an inviting rooftop lounge, and a commitment to exceptional service and attention to detail. Curators at Hotel Metro thrive in an elegant, guest-focused environment, where hospitality meets personalized, memorable experiences.

DEPARTMENT: Sales

REPORTS TO: General Manage

STATUS: Exempt

Anticipate geographic sales and marketing needs and responsive to all requests. Aspire to achieve individual, department, and overall hotel sales goals through motivation, dedication, knowledge, and determination for their hotel. Overall responsibility for total revenue and yield strategies, implementation and results including group and transient rooms, group food and beverage, meeting room rental, local catering, outlet, and other revenues.

PRIMARY JOB DUTIES:

Assists with preparation and analysis of annual Sales & Catering budgets to achieve revenue targets. Responsible for monitoring overall sales budget

Works in tandem with the Director of Revenue Management on monthly, quarterly, and annual group rooms forecasting and yield management practices to maximize rate and occupancy within varying supply and demand conditions.

Knowledgeable of competitive set and recommends sales/pricing strategies, services and product improvements to stay competitive.

Interviews, selects, schedules, trains, and conducts performance evaluations for Sales Associates, ensuring they perform in accordance with established hotel standards and consistent with company core values. Instills a guest service attitude in all associates. Communicates effectively both verbally and in writing to provide clear direction to Sales staff.

Establishes team and individual booking and consumption goals for the hotels’ Sales Departments. Establishes a sense of urgency with the teams to understand and achieve the needs of the hotels.

Takes a lead role in assisting, coaching, training, motivating and counseling all Sales Associates. Continually assess strengths and challenges of the Sales Associates.

Reviews TripAdvisor, competitive shopping reports and other resources to maintain an awareness of the hotels’ market position. Stays abreast of industry and competitive trends and makes recommendations of changes which would impact operations and/or demand.

Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time.

KNOWLEDGE, SKILLS AND ABILITIES:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

Must be able to speak, read, write, and understand the primary language(s) used in the workplace.

Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written.

Most tasks are performed in a team environment with the employee acting as a team leader.

There is minimal direct supervision.

Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and other Microsoft Office applications.

Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.

Extensive knowledge of sales skills.

Ability to assess/evaluate employees’ performance fairly.

Extensive knowledge of revenue management.

Ability to recruit, supervise, train, and motivate multiple levels of managers.

Knowledge of hotel and competitive market.

Ability to analyze data and establish appropriate action plans.

PHYSICAL DEMANDS:

Requires seating for extended periods, some walking, pushing, lifting up to 20 pounds, bending, reaching, stooping, kneeling, or crouching.

Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required for the rest of the working day. This includes traveling to and from meetings and may include air travel. The length of time of these tasks may vary from day to day and task to task.

Must be able to exert well-paced ability to maneuver between functions occurring simultaneously; in addition, requires manual dexterity to use and operate all necessary equipment.

Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.

Requires grasping, writing, standing, sitting, walking, repetitive motions, and listening.

This job description is not intended to create a contract of employment. Employment with the Company is at-will and may be terminated by either the employee or the Company at any time, with or without cause or notice, in accordance with applicable law.