Job Description

Mercure Living Putrajaya is within the Shaftsbury retail complex and connected to Alamanda Shopping Mall. Featuring 299 full service apartments, all units have an open plan kitchen, full size fridge, microwave and cooking utensils. Dining facilities include a hot pot restaurant, co-working space residents lounge and six meeting rooms. Leisure facilities include a 52 metre outdoor salt water swimming pool, gym, tennis court, children's playground and spa.

The Hotel is located in the Federal Territory of Putrajaya, 32 KM from Kuala Lumpur International Airport KLIA, 31 KM to Kuala Lumpur Convention Centre Also, and 10.7 KM to Putrajaya ERL train station for the KLIA rapid express train.

"Mercure Living Putrajaya is thrilled to have you as our guest, and we're here to ensure your stay is truly memorable. Thank you for choosing us, and we can't wait to assist in making lasting memories for you".

• Achieve daily targeted number of sales calls with effectiveness.

• Develop business leads for the Hotel on a weekly basis.

• Prepare monthly list of key accounts to penetrate for the following month.

• Plan a minimum of 2 site inspections/entertainment per week to qualified potential accounts or new accounts.

• Prepare monthly action plan for main market segment, monthly review account profile on room nights production and average rate.

• Monitor competitors’ rate strategy, account penetration and marketing activities to maintain a competitive edge and to ensure the rate loading in all sales platform is maintained and in order

• Fully responsible of accounts under his/her management, including contracting, updating profile and renewing contracts.

• Update & upgrade knowledge and awareness of special events, conventions, business meetings and other opportunities in the market, which would help for the sales of the facilities provided

• Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue and analyzes service issues and identifies trends.

• Conduct negotiations to achieve the best profit and rates for the Hotel.

• Achieve Accor Live Limitless Meeting Planner (ALLMP) target on monthly basis

• Updating ANAIS system on daily meetings / appointments with clients & weekly / monthly report submission required by DOSM

• Conduct Banquet / Group Run Down Meeting on weekly basis with the Operation Heads to ensure the communication flow (verbal & writing) are in order and our brand promise is delivered to our guest.

• Ensure to report regularly to the DOSM on progress of the various activities, provide information about prospective customers, make forecasts and track current customer feedback.

• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.

• Works with Rooms management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.

Qualifications

Abilities/Key Competencies/Skills

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.

Leading Myself

• Positive Orientation
• Operational Decision Making
• Self-Development & Management

Leading Others

• Developing an Empowered Team
• Leading an Engaged and Diverse Team
• Communication

Leading the Business

• Advocating Guest Passion
• Business Planning and Analysis
• Business Improvement and Change

Experience/Certificates/Education

• Experience: At least 3–5 years of experience in revenue management or related roles in the hospitality industry, ideally in a luxury hotel setting.
• Education: Bachelor’s Degree in Hospitality Management, Business Administration, or a related field.
  
• Skills & Attributes:

• Strong knowledge of revenue management principles, including forecasting, pricing strategies, and market segmentation.
• Experience with revenue management software (e.g., IDeaS, Revinate, RMS), and proficiency in using Excel for data analysis and reporting.
• Solid understanding of hotel distribution channels, GDS systems, OTAs, and direct booking platforms.
• Strong analytical and problem-solving skills with the ability to interpret data and make data-driven decisions.
• Excellent communication and interpersonal skills to collaborate effectively with other departments and external partners.
• Knowledge of the Dubai hospitality market and trends would be an advantage.

Additional Information

Competencies

This role requires:

• Fluency in English
• To be eligible to work in Putrajaya.
• Strong leadership, interpersonal and training skills
• Good communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times