Job Description

Role Purpose

As Sales Director you’ll develop and set revenue sales and marketing strategies for the hotel to ensure plans are implemented, results are monitored and sales goals are achieved. Regularly sell hotel rooms, meeting rooms, and food and beverage through direct client contacts

Your Day to Day

People

• Manage everyday activities, plan and assign work ensuring you always have the right staffing numbers   
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance 
• Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently 
• Recommend or initiate any HR elated actions where needed  
• Drive a great working environment for teams to thrive – connect departments to create sense of one team  

• Hit all personal/team sales goals and maximize profitability 
• Achieve budgeted revenues and personal/team sales goals and maximise profitability. Participate in the preparation of the annual departmental operating budget, the hotel marketing plan and business plan, and financial plans
• Help prepare the departmental budget and financial plans including the hotel marketing plan  
• Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales 
• Produce monthly reports and sales forecasts to analyze current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan 

• Help guests - you’ll be happy to help if someone needs assistance with a request or complaint  
• Provide guests with information (example: loyalty program, area attractions, restaurants, facility information) to enhance guest experience  
• Develop and maintain relationships with key clients and outside contacts in order to produce group and/or convention business, to include room sales, food & beverage sales, and catering/banquet services  
• Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients 

Responsible Business

Accountability

This is the top sales and marketing job in a full-service hotel and may include meeting space and/or catering facilities. May manage professional level and administrative sales team members.

What we need from you

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

Annual Salary: $170k - $178k USD

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, veteran status or any other characteristic protected by law. This employer follows the Los Angeles Fair Chance Ordinance and California Fair Chance Act. All qualified applicants, including those with arrest or conviction records, will be considered.