General Duties:
· Must have excellent hospitality sales and management skills. Must have extensive experience managing and leading sales teams. Must have experience developing and administering hotel/resort sales office policies and procedures.
· This position is responsible for hiring and developing the staffing for the Sales department.
· The Director of Sales is responsible to assist in budget preparation and on-going financial management of the sales department.
· The Director of Sales is responsible for creating and distributing the weekly Pace, STR, Sales Forecast, and Sales Productivity Reports. The Director of Sales is fully trained and proficient on the Amadeus Delphi system.
· This position interacts with all Senior Leaders and many Leadership level managers in the daily operations of the resort. The Director of Sales oversees the resort’s relationship with key account customers, 3rd party agents, and sales and marketing staff.
Employment Standards:
· A four-year college degree and/or 5–10 years of experience as a hotel/resort Director of Sales.
· Must be very computer literate and able to communicate at the highest levels.
· Must be skilled with standard office equipment.
· Must have neat and clean overall appearance.
· Maintain proper associate uniform standards.
Physical & Mental Requirements:
· Physically this job requires the ability to walk the property with only minor lifting.
· The Director of Sales must be mentally tough as this position comes with a high degree of stress related to achieving and maintaining sales targets and goals.
· The Director of Sales is often required to entertain clients and must have an engaging personality.
· The Director of Sales on occasion will be required to speak publicly to groups representing the resort and must have public speaking skills.
· On occasion this position requires some travel for sales missions and industry trade shows.
· Employee must regularly lift and/or move up to 25 pounds, and occasionally be able to lift and/or move up to 50 pounds.
· Must be able to stand; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
· Employee is required to walk, sit, push or pull.
· Must be able to interact with co-workers and customers and have a sense of TEAM.
At Crescent Hotels & Resorts, we believe success is the product of direct contact and experience. This guiding principle drives every aspect of hotel operations throughout Crescent. Recognized as one of the industry's top third-party hotel management companies, Crescent is committed to delivering excellence in hotel operations, profitability, and guest service through a hands-on approach and practical experience.
Crescent’s foundational service offering is third-party hotel management of upper upscale full-service and luxury hotels and resorts in the US and Canada. The portfolio includes luxury lifestyle assets as well as hotels and resorts within the premier brands by Marriott, Hilton, and Hyatt. At Crescent, we are more than just a collection of hotels, we are a progressive company determined to be the employer of choice in the hospitality industry. Strong core values related to customer service and associate satisfaction account for the continued success of our company. Crescent seeks and recruits energetic, innovative individuals who have a desire to work in a results-driven environment. Our success is the direct result of everyone working together toward a common goal: To deliver exceptional service to our valued guests and provide a high quality work environment for our associates.
At Crescent Hotels & Resorts, we expect our leaders to embrace an entrepreneurial spirit, strive to execute flawlessly and recognize our most important asset is our PEOPLE. We know our associates look to their leaders to embody the corporate culture. Our leaders’ passion and dedication will inspire you who, in turn, will share that enthusiasm with our guests.
