Job Description

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Cleaver-Brooks Sales and Service is looking for a Director of Sales to join our team in Dallas or Houston, TX. The Director of Sales leads all customer-facing commercial operations related to Customer Service, aftermarket parts, inside sales, new equipment sales and support, as well as assigned company sales initiatives This role is responsible for driving revenue growth, improving operational efficiency, and ensuring a high-quality customer experience.

This position also serves as a strategic partner across product lines and regions, supporting key accounts, internal representatives, and alignment between inside and outside sales teams.

Job Location: Dallas, TX or Houston, TX

Key Responsibilities:

Customer Service & Inside Sales Leadership

• Lead customer service and inside sales functions

• Establish service standards, improve responsiveness, and drive consistency in customer communication and order management

• Act as escalation point for complex customer and order-related issues

Aftermarket Parts & Inside Sales Growth

• Drive growth of the aftermarket parts business, including expansion of inside sales support across regions

• Improve sales performance, order execution, and customer support

• Identify opportunities to increase parts penetration, recurring revenue, and cross-selling into service and equipment

Technical Sales & Equipment Support

• Lead Technical Sales team in supporting complex equipment and project opportunities (specifications, applications, system design)

• Enable regional sales teams by offloading technical complexity and improving sales capacity

• Support targeted business development efforts on key accounts in coordination with regional leadership

Sales Operations, Systems & Reporting

• Oversee sales processes including opportunity tracking, quoting, approvals, credit, and order execution

• Ensure effective use of Salesforce and IFS for pipeline visibility, data integrity, and performance reporting

• Develop and monitor KPIs related to inside sales, aftermarket performance, and customer service

Strategic & Cross-Functional Leadership

• Serve as liaison to product line partners and internal representatives to align on strategy and execution

• Support strategic accounts across regions, ensuring consistency in approach and customer experience

• Provide oversight of new equipment inside sales support and alignment with field sales teams

• Partner with Service, Operations, Finance, and Supply Chain to improve coordination and execution, as well as setting annual sales targets with the regional general managers.

Qualifications:

• Bachelor’s degree in Business, Engineering, or related field preferred

• 10-12+ years of experience in inside sales, customer service, technical sales, or commercial operations within an industrial or technical environment

• Proven leadership experience managing multi-functional teams

• Strong understanding of technical sales processes, quoting, and project-based sales

• Experience with CRM systems (Salesforce preferred) and sales operations tools

• Demonstrated ability to improve processes, drive accountability, and lead change

Key Competencies:

• Customer-focused mindset with a strong sense of urgency

• Operational leadership and process optimization

• Strong communication and cross-functional collaboration

• Analytical and data-driven decision making

• Ability to balance tactical execution with strategic improvement

Travel Requirements: Up to 50% travel as needed, including visits to customers, other C-B and CBSS locations, as well as attendance at trade shows and similar events.

Physical Skill and Effort:  Limited manual dexterity required.  Work requires infrequent physical effort.

Working Conditions and Hazards:  Normal plant, shop, field or office conditions. From time to time, slightly disagreeable features.  Negligible/little or no exposure.

Benefits of being a Cleaver-Brooks Sales & Service Employee:

• Competitive salary
• Comprehensive benefits, including medical, dental, vision, maternity support program, discounted virtual physician visits, voluntary medical benefits (Critical Illness, Hospital Care, and Accidental Injury), FSA, HSA, life insurance, short term and long-term disability
• Cash matching 401(k) plan
• Employee assistance program (EAP)
• Pet insurance
• Employee discount program
• Tuition assistance
• Paid time off and 11 paid holidays

Who is Cleaver-Brooks Sales & Service:

Cleaver-Brooks Sales and Service, Inc. (CBSS) is a market leader in providing fully integrated boiler and burner systems. CBSS offers a full range of capabilities from: new equipment, installation, rentals, retrofits, repairs, parts, and service. We can deliver, install, and upgrade boiler room solutions that improve efficiency, reduce cost, and optimize space. CBSS delivers the most efficient, reliable, safe, and environmentally sustainable solutions that differentiate us in the marketplace. We are a 24/7 customer driven operation.

This description indicates the general nature of the tasks and responsibilities required of positions given this classification. It is not intended as a complete list of specific duties and responsibilities. Nor is it intended to limit or modify the right of management to assign, direct, and control the specific duties of individuals performing this function. The Company reserves the right to change, modify, amend, add to or delete from any section of this document as it deems, in its judgement, to be proper.

By applying for this job and providing your mobile number, you consent to receive an initial text message from a Cleaver-Brooks Talent Team member. You will have the option to opt out upon receiving the message. Messages may include updates on your application, scheduling initial screenings or interviews, and similar communications. Standard message and data rates may apply, and message frequency may vary.