Education and Experience

• High school diploma or GED; 4 years' experience in the security/loss prevention or related professional area.

OR

• 2-year degree from an accredited university in Criminal Justice or related major; 2 years' experience in the security/loss prevention or related professional area.

CORE WORK ACTIVITIES

Managing Loss Prevention Operations

• Assists in the development and implementation of emergency procedures.

• Conducts investigation of all losses of property assets and refers to proper management for disposition.

• Deploys Loss Prevention staff to effectively monitor and protect property assets.

• Comply with all Corporate Loss Prevention safety and security management guidelines and procedures.

• Conduct periodic patrols of entire property and parking areas.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.

• Implements action plans to monitor and control risk.

• Maintains required reports and documentation regarding patrols of property and parking areas.

• Provides means for obtaining necessary medical attention on a timely basis.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Develops and maintains a working relationship with local law enforcement authorities.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Leading Loss Prevention Teams

• Attends all staff/departmental meetings to gather critical information to communicate to Loss Prevention officers.

• Celebrates successes by publicly recognizing the contributions of team members.

• Communicates the importance of safety procedures, detailing procedure codes, ensuring associate understanding of safety codes, monitoring processes and procedures related to safety.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Provides personal assistance, medical attention, emotional support, or other personal care to others.

• Serves as a role model to demonstrate appropriate behaviors.

• Solicits associate feedback, utilizes an "open door" policy and reviews associate satisfaction results to identify and address associate problems or concerns.

• Strives to improve service performance.

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Ensuring Exceptional Customer Service

• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

• Empowers associates to provide excellent customer service.

• Meet quality standards and customer expectations on a daily basis.

• Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement.

Conducting Human Resources Activities

• Participates in interviewing and hiring of team members with the appropriate skills.

• Uses all available on the job training tools to train new associates and provide follow-up training as necessary.

• Communicates performance expectations in accordance with job descriptions for each position.

• Conducts a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.

• Ensures associates understand Company, Resort and Departmental expectations and parameters.

• Ensures associates are cross-trained to support successful daily operations.

• Establishes and maintains open, collaborative relationships with associates and ensures associates do the same with them.

• Schedules associates to business demands and tracks associate time and attendance.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.

• Observes service behaviors of associates and provides feedback to individuals.

• Ensures associate recognition is taking place on all shifts.

• Solicits associate feedback, utilizes an "open door" policy, and reviews associate satisfaction results to identify and address associate problems or concerns.

• Participates in associate progressive discipline procedures.

• Reviews associate satisfaction results.