We are now seeking a Rooms Division Manager to join our team The ideal candidate will be a dynamic leader with a proven track record in providing strategic and operational leadership across the Front Office and Housekeeping functions, ensuring a seamless, elevated guest journey that reflects the hotel’s luxury positioning.
A little taste of your day-to-day
Every day is different, but your key responsibilities will be:
Lead the Front Office and Housekeeping functions, delivering a seamless, elevated guest experience aligned to a luxury brand positioning
Drive Rooms Division performance across revenue, profitability and operational excellence, with accountability for occupancy, ADR and upselling outcomes
Play a key leadership role in the hotel’s rebrand, embedding new brand standards, service culture and operational frameworks
Inspire, develop and lead high-performing teams, fostering a culture of service excellence, accountability and collaboration
Oversee the end-to-end guest journey, ensuring personalized service delivery, strong VIP management and effective service recovery
Manage and optimize outsourced housekeeping operations, ensuring performance against service standards, quality benchmarks and commercial targets
Partner closely with Revenue, Sales and other departments to drive commercial outcomes and enhance the overall guest experience
Maintain strong stakeholder relationships across ownership, corporate teams, vendors and external partners
Ensure compliance with all safety, security and regulatory requirements, maintaining robust operational and financial controls
Act as a key ambassador for the hotel, supporting brand positioning, community engagement and market presence
What we need from you
This role is pivotal to the success of our hotel and operations in a highly competitive market, so to see this through we’re looking for a talented professional with the perfect blend of strategic vision, service excellence, operational expertise and people leadership.
What we need from you
Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration
Four years of guest service/hotel experience with two years in a management capacity, or an equivalent combination of education and work experience
Must speak local language (s)
What we offer
The salary range for this role is $95,000 - $110,000 This job is also eligible for bonus pay.
We offer a comprehensive package of benefits including paid time off, medical/vision insurance, 401k, and many other benefits to eligible employees.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.
With a family of 19 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,300 open hotels in more than 100 countries, and a development pipeline of over 2,000 properties.
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InterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG's hotels and corporate offices globally.
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