DIRECTOR OF ROOMS
Luxury Caribbean Resort | Confidential Search
ROLE OVERVIEW
The Director of Rooms is a key member of the Resort Leadership team, responsible for the strategic direction and day-to-day oversight of the Rooms Division. This leader drives operational excellence across Front Desk, Concierge, Communications, Housekeeping, Guest Relations, and Guest Services, ensuring consistently elevated guest experiences and a high-performing team culture.
CORE RESPONSIBILITIES
• Lead and directly supervise Department Heads across all Rooms Division functions
• Set and uphold luxury service and operational standards throughout the division
• Drive guest satisfaction, resolve escalated complaints with professionalism and urgency
• Partner with Sales, Revenue, and Reservations to optimize occupancy, rate, and total revenue
• Manage division financials: labor, budgets, forecasting, and annual budget preparation
• Oversee scheduling, performance evaluations, and disciplinary processes
• Develop and implement employee training, development, and career growth programs
• Conduct routine inspections of all Rooms Division areas to maintain standards
• Build meaningful relationships with return guests and group contacts
EXPERIENCE & QUALIFICATIONS
• 5–7 years of progressive Operations Management experience in luxury hospitality
• Demonstrated success leading multi-department Rooms Division teams
• College degree in Hotel/Restaurant Management, Business Administration, or equivalent
• Proven track record managing department budgets, forecasting, and cost controls
• Experience collaborating with Revenue, Sales, and Reservations to drive financial results
• Strong background in luxury guest relations, complaint resolution, and service recovery
LEADERSHIP PROFILE
• Exceptional interpersonal and communication skills, able to connect across all levels
• Strategic thinker with strong business acumen and operational instincts
• Adaptable and solutions-oriented in a fast-paced, high-expectations environment
• Passionate about service excellence and talent development
• Availability for occasional travel for training, conferences, and special events
D.C. Global Talent Inc. is a boutique recruitment partner specializing in Hospitality and Foodservice across the Caribbean and the Americas. Since 2016, we've built a trusted reputation working with top-tier hotels in the industry.
Focused on our niche, we curate a network of exceptional talent and premier opportunities, driven by our team’s passion for hospitality and expertise in recruitment. We go beyond recruitment, delivering tailored solutions that integrate seamlessly with your organizational goals, acting as an extension of your HR efforts.
At the heart of D.C. Global Talent is our commitment to lasting partnerships. By building trust and expanding our network, we create transformative opportunities for both clients and candidates.
