DIRECTOR OF ROOMS
Luxury Resort | United States | Relocation Assistance Available
A luxury resort property is seeking a Director of Rooms to lead all rooms division operations -spanning Front Office, Housekeeping, Engineering, and Guest Services. This senior role is for a polished operator with a proven track record in upper-upscale or luxury environments, ideally with Marriott brand and systems experience.
Key Responsibilities
• Oversee daily operations across Front Office, Housekeeping, Engineering, and Guest Services
• Develop and execute strategies to optimise occupancy, revenue management, and guest satisfaction
• Establish and enforce operational policies aligned with brand standards and regulatory requirements
• Monitor KPIs — occupancy, guest feedback scores, and departmental budgets — and act on insights
• Partner with Sales, Marketing, and other departments to support property-wide performance goals
• Recruit, develop, and mentor department leaders; build a high-performing, guest-centric team
• Manage divisional budgets, control costs, and ensure efficient resource allocation
• Resolve guest concerns promptly and effectively to drive loyalty and satisfaction
Qualifications & Experience
• Bachelor's degree in Hospitality Management, Business Administration, or equivalent experience; Master's degree a plus
• Minimum 5 years of progressive rooms division leadership in a hotel or resort environment
• Demonstrated success managing Front Office, Housekeeping, Engineering, and Guest Services
• Strong command of revenue management principles and property management systems (PMS); familiarity with advanced revenue management and data analytics tools a plus
• Experience in luxury or upper-upscale hotel brands strongly preferred
• Marriott brand and systems experience a significant advantage
• Resort setting and high-volume group experience preferred
• CHA or equivalent hospitality certification a plus
• Must be a US citizen or permanent resident (green card holder)
Compensation
• Base salary: $115,000
• Annual performance bonus
• Relocation assistance available
D.C. Global Talent Inc. is a boutique recruitment partner specializing in Hospitality and Foodservice across the Caribbean and the Americas. Since 2016, we've built a trusted reputation working with top-tier hotels in the industry.
Focused on our niche, we curate a network of exceptional talent and premier opportunities, driven by our team’s passion for hospitality and expertise in recruitment. We go beyond recruitment, delivering tailored solutions that integrate seamlessly with your organizational goals, acting as an extension of your HR efforts.
At the heart of D.C. Global Talent is our commitment to lasting partnerships. By building trust and expanding our network, we create transformative opportunities for both clients and candidates.
