Job Description

• Maintain standards of quality guest service and cleanliness
• Achieve budgeted revenues and expenses and maximize profitability related to the rooms departments.
• Develop short- and long-term financial and operational plans for the rooms departments that relate to the overall objectives of the hotel.
• Participate in the preparation of the annual hotel budget.
• Increase level of guest satisfaction by delivery of an exceptional product through employee development.
• Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
• Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
• Ability to accurately use various office and accounting software.

Requirements

• Projects and assignments are completed thoroughly, professionally, and with care.
• Adjusts to high-pressure conditions and is open to change.
• Assumes responsibility for personal growth and development.
• Conducts himherself (acts and dresses) professionally at all times; sets standards for all associates.