Job Description

ABOUT INKOMOKO

Inkomoko supports entrepreneurs to grow their businesses in order to improve livelihoods, create jobs, and help communities thrive.

In 2026, Inkomoko was listed by the Financial Times as the 5th fastest-growing company in Africa, supporting entrepreneurs across East and Central Africa to grow thriving businesses and build inclusive, resilient economies.

Founded in 2012, Inkomoko has worked with more than 100,000 entrepreneurs, including thousands of refugee entrepreneurs. Inkomoko provides a combination of training, consulting, access to finance, and market-level systems change. We are the largest investor to refugee entrepreneurs in Africa.

Inkomoko has 850+ staff in 50 offices across Chad, Ethiopia, Kenya, Rwanda, and South Sudan. Through Inkomoko’s 2030 strategic plan, we are adding 3 additional countries to serve more than 550,000 entrepreneurs and growing our $30M loan fund to impact 7M lives.

INKOMOKO VALUES

All staff at Inkomoko are connected to a shared set of organizational values:

• Purpose: be solutions-oriented, produce high-quality work, and be a global leader.
• Achievement: push yourself to reach beyond what you previously thought possible.
• Improvement: be humble, engage in continuous growth through open & accurate feedback
• Bravery: willing to take risks, create a safe space for others, be compassionate, and inclusive.
• We Eat Goat: we celebrate success and support each other in hard times. We do this work together in the spirit of turikumwe, tuko pamoja, abren nen, Kula na sawa, On est ensemble.

Inkomoko is an affirmative action/equal opportunity employer. Refugees, women, and persons who reflect the diverse communities we serve are strongly encouraged to apply.

ABOUT THE OPPORTUNITY & RESPONSIBILITIES

The Director of Enterprise Risk & Resilience will lead the development and execution of Inkomoko’s enterprise-wide risk management across all countries and functions. The role will strengthen organisational resilience by ensuring risks are proactively identified, assessed, mitigated, monitored, and integrated into operational and strategic decision-making.

This role goes beyond traditional compliance and focuses on building a strong institutional risk culture appropriate for Inkomoko. The Director will support leadership teams to manage operational, financial, programmatic, safeguarding, regulatory, reputational, geopolitical, and organisational risks in a practical and action-oriented way.

The role will report to the COO and will work closely with the Director of Operations, Director of Organisational Effectiveness as well Country Directors, SLT members, and functional leaders to strengthen risk visibility, improve business continuity, enhance crisis preparedness, and ensure the organisation can scale sustainably in complex and rapidly evolving environments. This role is open to candidates based in Ethiopia, Rwanda or Kenya.

Key Responsibilities

1. Enterprise Risk Management & Governance

• Lead the design and implementation of Inkomoko’s enterprise risk management framework
• Improve and maintain organisation-wide risk registers across countries and functions
• Support leadership teams to identify, assess, prioritise, and mitigate key operational and strategic risks
• Develop risk dashboards, reporting systems, and executive risk summaries for SLT and Board review
• Facilitate regular enterprise risk reviews and escalation processes
• Strengthen integration of risk management into planning, budgeting, operations, and decision-making
• Support the COO and leadership on organisational resilience and institutional risk priorities
• Coordinate cross-functional responses to emerging organisational risks

2. Operational Risk & Business Resilience

• Present at the Risk and Crisis Response Meeting updated and prioritised risk profiles
• Strengthen operational resilience frameworks systems across all countries and offices
• Swiftly develop risk related tools and best practices for use by different teams and org wide
• Support business scenario planning, continuity planning and crisis preparedness initiatives
• Develop practical mitigation strategies for operational disruptions, political instability, supply chain interruptions, and organisational risks
• Support country teams to strengthen field-level operational risk management
• Conduct scenario planning and organisational stress-testing exercises
• Ensure continuity plans are tested, updated, and operationalised regularly
• Monitor trends and systemic risks affecting organisational performance and sustainability

3. Crisis and Incident Management Response

• Support COO in enterprise level crisis response
• Oversee incident reporting, escalation, and response processes across the organisation
• Support investigations into major operational incidents, safeguarding concerns, fraud, misconduct, or compliance breaches
• Ensure incidents are documented, analysed, and translated into organisational learning and corrective actions
• Establish systems for root-cause analysis and prevention tracking
• Monitor incident trends and recommend risk mitigation measures to leadership

4. Risk Culture, Capacity Building & Systems Improvement

• Build organisational awareness and ownership of risk management at all levels
• Deliver practical risk management training for managers and teams
• Strengthen risk management tools, systems, and reporting mechanisms
• Develop simple and actionable risk guidance for country and operational teams
• Promote a proactive culture of risk identification, escalation, and mitigation

5. Strategic Advisory to Leadership

• Serve as a strategic advisor to the COO and SLT on organisational risks
• Provide forward-looking analysis on geopolitical, operational, regulatory, and organisational risks
• Support major organisational initiatives, expansion efforts, and transformation projects through risk assessment and mitigation planning.

Requirements

WHO WE ARE LOOKING FOR

We are looking for a highly practical and strategic risk leader who can help a fast-scaling organisation strengthen institutional resilience while operating in dynamic and complex environments. The ideal candidate combines strong analytical capability with operational judgment and can translate risk frameworks into practical action across countries and teams.

• Strong enterprise risk management and organisational resilience experience
• Ability to operate strategically while remaining highly practical and execution-oriented
• Excellent judgment and calm decision-making under pressure
• Strong facilitation, communication, and stakeholder management skills
• Ability to influence senior leaders and support country teams effectively
• Strong analytical and systems-thinking capability
• High integrity, professionalism, and discretion

Experience & Qualifications:

• 10+ years of experience in enterprise risk management, operational risk, compliance, audit, organisational resilience, or related fields
• Significant experience managing crisis responses
• Significant experience working across multiple countries and complex operating environments
• Experience in NGOs, social enterprises, development finance, consulting, or other mission-driven organisations preferred
• Strong understanding of operational, financial, compliance, safeguarding, and organisational risk management
• Experience supporting crisis management, business continuity, and organisational transformation initiatives
• Bachelor’s degree required; advanced degree preferred.

Key competencies:

We are looking for someone who;

• Thinks and Plans Strategically - Identifies opportunities using future-focused thinking (5+ years ahead); creates a strategic path to operationalize work plans
• Coaches - Facilitates skill development by asking the right questions and providing motivational feedback; enables others and builds their confidence and self-esteem to solve problems independently.
• Manages Complexity - Making sense of information to effectively solve problems
• Leadership - Operates with commitment to values and culture, while supporting the growth and development of others.

Benefits

WHAT YOU’LL GET

This role is inside a high-growth, mission-driven social enterprise. By joining, you’ll access:

• Competitive salary, and potential Performance-based bonus
• Incredible company culture, with opportunities for learning and growth
• Diverse colleagues across the region, and policies that demonstrate commitment to equity and inclusion
• Ability to make a significant social impact to your community
• Health insurance for self and family
• Staff savings and provident fund, negotiated bank rates for long-term employees
• Generous annual leave, parental leave, and sabbatical options.
  

TO APPLY

If you are excited about this opportunity and have what it takes to succeed in the role please submit your application through the jobs portal.

Tell us about what you’ll bring to this growing company.

DEADLINE: 30 May 2026. Applications are reviewed on a rolling basis, please apply as soon as possible!

Inkomoko is committed to justice, diversity, equity and inclusion. As we seek to reflect the communities we serve, refugees and women are strongly encouraged to apply. As a company we have policies that ensure fair treatment in the application process.

NB: Only shortlisted candidates will be contacted. Employment is conditional upon successful background checks and other verification as needed.

All offers of employment will be subject to satisfactory references and background screening checks. Inkomoko also participates in the Inter Agency Misconduct Disclosure Scheme, In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual misconduct, fraud, or abuse. By applying, the job applicant confirms his/her understanding of these recruitment procedures.