Job Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director of Risk Management
The Global Business Solutions Center (GBSC) is the operational service center to internal corporate functions; Finance, Human Resources, Law, Franchise and Integrity. GBSC delivers value to internal stakeholders by driving operational efficiencies, enhancing customer experience, and improving business results. To successfully accomplish these results, it’s imperative to effectively monitor and identify risks and establish robust risk management plans to ensure high quality and performance.

The GBSC Director of Operational Risk Management in Pune is a position within our shared services organization reporting to the Vice President GBSC Risk Management. This position will provide leadership and support in further establishing and evolving the operational risk management program within GBSC. The role is responsible for core RM activities such as ORC and regulated entity compliance, GBSC governance activities, key reporting activities such as quarterly risk reviews, enhancement and maintenance of internal tracking and reporting tools, other centralized risk functions as needed and supporting shared service teams to identify, assess and mitigate risks/issues that arise from inadequate or failed processes, people, systems or external events, while maintaining a balance between risk mitigation and efficiency.

Role
The primary purpose of the role is to help align risk management activities with the management team and to establish the oversight and monitoring of activities that have the potential to impact the risk profile. The GBSC Director of Operational Risk Management will work with the shared services functional teams to drive identification, measurement, monitoring and controlling of risks, issues and controls.

The GBSC Director of Operational Risk Management will be directly responsible for:
• Enhancing and maintaining GBSC risk management governance framework
• Strengthening GBSC core controls and ensuring appropriate internal controls are in place to address identified risks/issues and controls related to divisional risks
• Acting as an independent consultant for division leaders and associates as it relates to determining the effectiveness of control design
•• Advising business process owners on performing root cause analysis on identified issues as well as monitoring control deficiencies and resolution, while mitigating risk through the development of operational and business unit controls
• Preparing and monitoring risk reporting, including analysis of risk profile and risk indicators, tracking response plans for incidents, etc.
• Coordinating and providing guidance to associates and leaders during internal audits, external and regulatory audits
• Working closely with organization risk management leaders and cross-operations risk representatives to align the enterprise-wide risk framework to identify and appropriately evaluate/prioritize current and emerging risks
• Proactively identify high risks, formulate recommendations, and play a key role in implementing solutions, and advise process, system, and project testing plan to assess system integrity and control effectiveness
• Participating in and/or leading cross-functional teams responsible for implementing risk management objectives and projects;
• Coordinating and leading periodic comprehensive risk assessments, including:
– Operational assessments for each function
– Risk and Control Self - Assessments (for processes and systems)
– Service expansion assessments
– Process reviews

All About You
• Risk management experience in a large multinational, service organization
• Knowledge of risk management practices (e.g., ERM, ORM, technology)
• Proven experience in audit, operational risk or other risk management
functions
• Experience with the “three lines of defense” model
• Strong understanding of compliance and risk management frameworks
• Highly effective verbal and written communication and presentation skills with
all levels of the organization
• Strong interpersonal skills and ability to influence at all levels including outside
reporting lines
• Experience in partnering with executive management
• Demonstrated success in applying risk management to support the business/
strategy
• Excellent analytical, problem solving and critical thinking skills
• Ability to work under pressure, in sometimes ambiguous circumstances
• People management experience
• Understands and appreciates diverse backgrounds

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.