Job Description
Director of Revenue Management
Department: Revenue & Reservations
Employment Type: Permanent - Full Time
Location: Prague
About Kempinski
At Kempinski, we don't just offer stays; we curate moments. As a hospitality organization, anchored in a legacy of elegance and a pioneering spirit, we have grown into a collection of iconic hotels and resorts around the world, each a landmark in its own right. From grand palaces steeped in history to contemporary masterpieces of design, Kempinski is where impeccable service meets authentic local experiences.
We empower our people to be artisans of hospitality, fostering an environment where passion is nurtured, individuality is celebrated, and every detail is thoughtfully considered. Joining Kempinski means becoming part of a family that is dedicated to creating memories that last a lifetime for our guests, and a fulfilling and enriching career for our team.
If you are driven by excellence, inspired by the art of hospitality, and seek to contribute to a legacy of luxury, we invite you to explore the exceptional opportunities that await you at Kempinski Hotels. We invite you to be part of our story.
How You Will Make a Difference; What We’re Looking For
The job of Director of Revenue Management is executed satisfactorily when the employee:
- Drives Market Share and Revenue Performance.
- Develops overall pricing strategy to include all market segments and distribution channels.
- Effectively manages and is in control of all inventory.
- Is responsible for effective implementation and compliance with Kempinski Revenue Management Standards and initiatives.
- Ensures all OTA, content, reputation and distribution channels are optimized.
- Shares best Revenue Management practices and key learnings with peers and management.
- Plays a leader role on the property’s weekly Revenue Management & Operations meetings.
- Produces accurate forecasts on weekly and monthly basis (+/-5%).
- Recruits, trains and mentors the Reservations Manager (when applicable) and/or a strong second with a view to contingency.
- Assists in developing a career path for direct reports.
Key Responsibilities
- Drive Market Share and Revenue Performance through proper pricing and mix management using competitive reports.
- Closely monitor competitive pricing and understand the impact of pricing decisions on property performance.
- Develop overall pricing strategy to include all market segments and distribution channels.
- Provide guidance on corporate transient, group & wholesale pricing.
- Ensure effective pricing strategies to reflect asset strength relative to the competition.
- Ensure compliance to the Best Rate Guarantee.
- Effectively manage and be in control of all inventory (transient, group, wholesale allotments and other) and pricing strategy in all distribution channels including branded web, 3rd party sites and the GDS.
- Responsible for effective implementation and compliance with Kempinski Revenue Management Standards.
- Maintain accuracy and timely entry of all relevant data in systems.
- Review and analyze data on an ongoing basis.
- Pro-actively identify need periods and prepare a need period plan, in cooperation with hotel Sales & Marketing, & Corporate/Regional resources.
- Ensure all distribution channels are returning appropriate availability and pricing for the following 365 days.
- Ensure that the department number 2 is fully able to complete the forecast, run a Revenue meeting, manage all daily tasks, and can manage all aspects of reservations (cut off dates, rooming lists, guest complaints).
- Complete understanding and effective execution of current and new Revenue Management tools, including IDEAS, EZ Yield, Opera, and any new/similar tools or reports developed in 2010 and onwards.
- Compliance to Kempinski standards for Rate Plans, Rate Categories, Market Segments, Profiles and all other PMS related Revenue Management functionalities.
- Clearly communicate to hotel team the strategic vision and objectives on how to drive revenue and improve performance.
- Ensure hotel team members understand the concept of Revenue Management and their role.
- Educate the Sales team on the effective use of IDEAS and Opera to improve profitability of group bookings (when applicable).
- Share best practices and key learnings with peers and management.
- Identify and communicate to either Regional or Corporate Revenue Management team in addition to appropriate technical support: Bugs/enhancements affecting Revenue Management from all RM tools, including PMS, IDeaS, Channel Reports, and branded websites.
- Lead the property’s weekly Revenue Management meeting and contribute to the Daily Operations Meeting.
- Provide Executive Committee with regular Revenue Management updates.
- Hold a strong leadership role in the Monthly Forecasting Meetings.
- Produce accurate forecast on weekly and monthly basis (+/-5%).
- Produce all relevant components pertaining to Revenue Management Budget.
- Recruit, train and mentor the Reservations Manager (when applicable) and/or a strong second with a view to contingency.
- Assist in developing a career path for direct reports.
- Attend all WebEx sessions organized by Corporate. (Unless valid business reasons)
- Acknowledge receipt of any email request within a maximum of 48hours.
Skills, Knowledge and Expertise
• Minimum 7-10 years of progressive revenue management experience in luxury or lifestyle hospitality.
• Proven success in launching or managing pre-opening properties is an asset.
• Strong analytical and commercial acumen with the ability to translate data into actionable business strategy.
• In-depth knowledge of revenue management systems distribution platforms and global market dynamics.
• Exceptional stakeholder management and communication skills.
• Bachelors degree in Hospitality Management Business Economics or related field; MBA preferred.
Why Join Kempinski
Kempinski emphasizes talent development and offers career progression within its global network, with properties in over 30 countries. There are opportunities to work in diverse cultural environments whilst continuing your professional growth. We are proud to foster a culture where employees feel valued, heard, and are empowered to deliver exceptional guest experiences.
You will receive a competitive salary & benefits including private medical insurance, generous annual vacation allowance, annual bonus & discount on stays at our properties across the globe.
Be part of a legacy, build your future. Discover the possibilities at Kempinski.
Equal Opportunities
As an equal opportunity employer, Kempinski embraces diversity and is committed to creating a workplace where everyone feels valued and has the opportunity to succeed. Kempinski is committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.
