Job Description

A rewarding and challenging experience awaits you at Hotel X Toronto, a member of Library Hotel Collection. We are an International Hotel Company and pride ourselves on delivering a novel approach to hospitality. The Library Hotel Collection has a commitment to kind, unpretentious, customer-focused service that has resulted in numerous awards over the years.Hotel X Toronto offers luxury in a relaxed setting right on the water and plays a role in the community beyond that of a traditional hotel.

The Director of Revenue Management is responsible to maximize overall hotel revenue through development and implementation of effective inventory and pricing strategies, in relation to room inventory and anticipated market segment mix. Responsible for determining the optimal mix of customers and managing the distribution strategies on all channels to drive market share.

Role and Responsibilities

• Drive Market Share and Revenue Performance through proper pricing and mix management.
• Develop overall pricing strategy to include all market segments and distribution channels.
• Provide guidance on corporate transient negotiated pricing, wholesale pricing and group pricing.
• Active participation in the hotel’s annual operating budget.
• Ensure effective pricing strategies are in place that reflect asset strength relative to the competition in each market.
• Effectively manage inventory and pricing strategy in all distribution channels including Branded Web,3rdParty Sites, and Global Distribution System (GDS).
• Focus on lowering distribution costs and driving room nights to branded website.
• Closely monitor competitive pricing and understand impact of relative pricing decisions on property performance
• Review and analyze STR data on a weekly and monthly basis with Hotel Management Teams.
• Compile Weekly Performance Reports to analyze key drivers to market share performance and understand overall effectiveness of strategies.
• Complete understanding and effective execution of current and new RM tools. Includes Opera PMS,iDeas, Delphi, Rate Shopper, Smith Travel reports, Channel Reports, Sales Pace reports and any new tools or reports developed.
• Clearly communicate to hotel team strategic vision and objectives on how to drive revenues and improve performance.
• Provide hotel team with regular updates on hotel performance to include market share, market segment, channel metrics etc.
• Educate sales team on effective use of Delphi to improve profitability of group bookings.
• Lead the property’s weekly Revenue Management Meeting and Daily Business Review Meeting.
• Produce accurate forecast on weekly and monthly basis (frequency determined by hotel controller).
• Validate comp setRevPARforecast by month to ensure effective soft spot calendar planning.
• Develop and update Strategic Sales Plan with the Director of Sales & Marketing (DOSM).
• Recruit, train, and mentor Reservations team.
• Assist in developing a career path for direct reports.

Qualifications

Minimum of 2 years Hotel Revenue Management experience in a Luxury Hotel or related industry.

Progressive hotel experience in a similar capacity with at least 3-5 years of management experience. Experience in Reservations and Front Office considered an asset.

Strong analytical and decision making skills

Strong Multi-tasking abilities and detail oriented

Excellent communication and organizational skills

Proficiency in Microsoft Word and Excel.

Prior experience with Opera Cloud and IDeaS G3, and Hyatt's Envision and RESERVE systems preferred.

Hotel X Toronto is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process.

We thank all applicants; however, only those selected for an interview will be contacted.