Job Description

Director of Resilience

Competitive Salary, Bonus & Benefits

London / Hybrid working

Permanent role

37.5 hours per week

Closing date – 30th May 2026

We make health happen

At Bupa, our purpose is simple – helping people live longer, healthier, happier lives. As a health insurer and provider with no shareholders, our customers and our people are at the heart of everything we do.

Reporting to the Chief Legal Officer (UK market), you will play a key role in protecting that purpose. You’ll shape how we respond to disruption, manage risk, and make sure essential services stay running for millions of customers. This is a senior leadership role where your work will have a real impact on how we deliver safe, reliable healthcare.

You’ll lead our approach to operational and technology resilience across Bupa’s UK business. That means setting a clear direction, building strong partnerships, and creating an environment where resilience is part of everyday thinking. You’ll also work closely with senior leaders and regulators, helping us stay ahead in a complex and changing world.

Key Responsibilities

• Set the direction for operational and technology resilience across Bupa UK

• Lead the design and continuous improvement of resilience frameworks, policies and standards

• Work closely with senior leaders to align resilience with business goals and risk appetite

• Build strong relationships across teams

• Provide clear insight and reporting to executive and board-level stakeholders

• Oversee how resilience risks are identified, measured and managed

• Support regulatory requirements and ensure we meet industry expectations

• Lead and develop a high-performing team, supporting growth and development

What We’re Looking For

• Proven experience leading operational and technology resilience in a large, regulated environment

• Strong understanding of risk management and resilience frameworks

• Experience working with financial services regulation and industry standards

• Ability to influence senior stakeholders and build strong relationships

• Experience leading and developing high-performing teams

• Strong analytical and problem-solving skills

• Confidence working in a complex, matrix environment

• Ability to balance long-term strategy with day-to-day delivery

• A clear, practical way of explaining complex ideas

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and offer a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more.

• Management Bonus Scheme

• Car Allowance (paid as cash)

• Generous contributory pension scheme

• Life Insurance

• Family Health Cover

• Corporate discounts

• Flexible working

Why Bupa

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people share the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage our people to ‘Be you at Bupa’. We champion diversity and believe our people should reflect the communities we serve. We welcome applications from people with different backgrounds, perspectives and experiences.

Bupa is a Level 2 Disability Confident Employer. We aim to offer an interview to every disabled applicant who meets the minimum criteria and we’ll make reasonable adjustments throughout the recruitment process.

Time Type:

Full time

Job Area:

Locations:

Angel Court, London