On-Site | $120,000 - $140,000 | Avon, CO

At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We hope you’ll consider joining us!

The Westin Riverfront Resort & Spa is looking for an experienced hospitality leader to take the helm of Residential Services and shape an exceptional owner experience. As Director of Residential Services, you’ll provide strategic leadership for Owner Services, Rental Management, and Residential Operations while serving as a trusted partner to residential owners, homeowner associations, the hotel owner, hotel leadership, and operational teams. This is a high-visibility role with the opportunity to shape the owner experience, develop your team, drive accountability, and bring people and departments together to solve problems and deliver results. From rental and homecare programs to financial performance, governance, compliance, and complex owner matters, you’ll have a direct hand in how our residential community experiences its partnership with us. If you’re the kind of leader who brings vision, hospitality instinct, business savvy, and the drive to turn trust into results, we need to meet you!

What You’ll Do Includes:

• Lead the Residential Services team and owner experience: Coach and develop the Residential Services Coordinator, establish clear service standards and priorities, and use performance metrics—including response times, outstanding issues, communication, and owner satisfaction—to drive continuous improvement. Develop and monitor departmental performance metrics and regularly review results with the General Manager to strengthen the owner experience and team accountability.
• Own owner communication and issue resolution: Serve as the primary liaison for residential owners, ensuring inquiries and concerns are acknowledged promptly, documented, assigned, proactively communicated, and resolved through completion. Establish service standards for response times and follow-up, monitor outstanding issues, and hold the department accountable for delivering an exceptional owner experience.
• Lead rental, homecare, and residential programs: Provide strategic leadership for Owner Services, Rental Management, Homecare, and Residential Operations. Partner with the General Manager, Controller, Revenue Management, Engineering, and other operational departments to ensure effective administration of these programs, achieve financial and operational objectives, maximize service and revenue opportunities, and fulfill all obligations under Rental Management Agreements.
• Drive financial accuracy, budgeting, and accountability: Review monthly owner statements for accuracy and completeness prior to distribution and partner with Accounting to resolve discrepancies. Support monthly and annual financial reporting, condo cost allocations, association budgets, quarterly assessments, and departmental financial controls while ensuring timely and accurate billing and identifying opportunities to maximize related revenue.
• Guide governance, compliance, and residential records: Partner with Association Administration, the General Manager, and Riverfront Village leadership on Board activities, governing documents, CCIOA compliance, contracts, and escalated owner matters. Maintain accurate records for residential units, including management agreements, rental program documentation, warranties, and insurance policies, and monitor compliance with contractual and governance requirements. Prepare agendas, schedule and facilitate the Association(s) and Board Meeting(s).
• Build strong residential and business partnerships: Serve as a key liaison with Real Estate Sales, prospective buyers, homeowner associations, hotel leadership, and operational departments, supporting rental program education, closing logistics, resident move-ins, and a seamless residential experience. Coordinate HOA management functions performed by internal or third-party providers and ensure consistent, transparent communication across residential stakeholders.

Location:The Westin Riverfront Resort & Spa, Avon, CO

Start Date: ASAP

Employment Type: Full Time Year Round

Pay Rate: $120k - $140k plus bonus potential

Schedule: Monday - Friday with weekends and holidays as needed.

Post Closing Date: 9/30/2026 or when filled

Our Ideal Candidate:

• An experienced hospitality or residential leader with at least 5 years of hotel or condominium management experience, including experience in a luxury condominium environment.
• A department head or Executive Committee leader with experience in the Rooms Division, Revenue Management, or Accounting within a 4+ star hotel.
• A strong relationship builder who understands the expectations of owners, residents, and homeowner associations and knows how to deliver responsive, high-touch service with professionalism and discretion.
• A strategic and analytical thinker with strong verbal and written communication, negotiation, organizational, multitasking, and problem-solving skills, with the ability to navigate complex issues and adapt to the unique demands of the residential environment.
• A collaborative leader who develops people, creates accountability, and brings multiple departments together to achieve shared goals.
• Bachelor’s degree preferred, or equivalent industry experience. CMCA or AMS certification preferred. Proficiency with Microsoft Word, Excel, and PowerPoint required; Galaxy LS experience preferred.

Benefits & Perks:

In addition to onsite parking, our benefits package is designed to enhance your overall experience and well-being. Enjoy Marriott Hotel Discounts Worldwide, a Winter Incentive Program for full-time employees, and Unlimited Time Off. Choose from three Health Insurance plans, along with Dental, Vision, & Accident Insurance, and Life Insurance, all available for full-time staff. We offer a 401(K) Plan with a discretionary employer match. Our commitment to your growth includes Career Development Trainings and Discounted Gym Memberships at The Athletic Club Westin. You’ll also benefit from Discounts at Eye Pieces, Corporate Discounts through Perk Spot, a Sabbatical Program, and a $500 Referral Program. Join us and experience a comprehensive benefits package that supports your professional growth and personal well-being!

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.