Director of Residential Services Western Region - (260005FE)
The Department of Youth Services (DYS) is seeking a dynamic and experienced professional to manage the day-to-day residential operations of 24/7 facilities for the Western Region. The Director will provide effective oversight in the delivery of residential treatment services to youth who have been committed to the care and custody of DYS.The Director will possess a positive track record in daily management to ensure that DYS delivers high-quality intervention across its entire residential continuum (overnight arrest, alternatives to detention, detention, treatment), in hardware secure, staff secure, group care, and community residential settings. Our ideal candidate will champion the foundation and experience in working effectively with and through others, budgeting and fiscal management, collaboration, problem solving, listening, decision making, crisis management, public relations skills, policy and regulatory compliance, personnel forecasting, developing efficient systems/processes, and promoting and establishing strong internal/external relationships.For additional information about the Department of Youth Services and its programs please watch: https://drive.google.com/file/d/1gyP0kCJ181nBakh9Cc0pNNEyPw7kAoI6/view
Duties and Responsibilities (these duties are a general summary and not all inclusive):Provide effective oversight, administration and operational direction for 24/7 youth facilities; ensure clinical, educational, and medical services, other rehabilitative and safety components are delivered in a coordinated and effective mannerEstablish and maintain an effective system of control with all staff, provider agencies, and associated stakeholders to ensure accurate and efficient communicationLead regular team meetings to ensure operations and services are being executed including policy development and risk assessmentStrengthen and foster the Juvenile Detention Alternative Initiative (JDAI) designed to reduce the number of pre-trial detention admissions and to shorten the length of stay for youths in custody Ensure that DYS’ programs meet the Department of Early Education and Care’s, the Department of Public Health’s and the Department of Public Safety’s licensing requirementsOversee the maintenance, repair and upkeep of the facilities to ensure safe and secure physical plants; Participate in the development of capital improvement plans in conjunction with the agency’s Director of Capital PlanningConfirm all programs, both state and provider operated, maintain adequate staffing levels at all times and adhere to all DYS policies pertaining to residential treatmentManage, monitor and analyze a budget for program services, administrative, facility operations and personnel; approve expenditures within prescribed allocationProvide staff appropriate training and information regarding all policy and practice changesEstablish quality and efficiency standards in all areas of responsibility and ensure that these standards are measured and reviewed on an ongoing basisFoster support/development of direct reports through timely feedback and facilitate the ability of staff to achieve highest level of professional growth, performance and career advancementPreferred Qualifications: Knowledge and familiarity with DYS regulations and practice including care and custody of juvenile offenders and service provision systemsPassion and commitment to establishing and developing evidence-based programming for committed youthKnowledge of the principles and practices of operations and project management including coordination, communication, prioritization, troubleshooting, adherence to budget and completion of goalsCapacity to manage a diverse workforce including bargaining unit environment; ability to embrace diversity as a strategic advantageAbility to establish standards, program of valuation, performance management, quality improvement, and investigatory processesCritical thinking skills, using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problemsAbility to lead, inspire and empower staff demonstrating confidence and leadership presenceThoroughness, independence and excellent written and oral communication skillsProficient usage of Microsoft Office products including Word, Excel, and OutlookTransportation Requirement: Must have reliable transportation.Minimum Age Requirement: 21 years Working Hours: 8:45 a.m. - 5:00 p.m. (Monday through Friday)Days Off: Saturday & Sunday (Must be flexible, may be required to work some evenings & Saturdays as well as on-call responsibilities).About the Department Of Youth Services:As the Juvenile Justice agency for the Commonwealth of Massachusetts, the Department of Youth Services promotes positive change in the youth in our care and custody. Our mission is to make communities safer by improving the life outcomes for youth in our care. We achieve our mission through investing in highly qualified staff and a service continuum that engages youth, families, and communities in strategies that support positive youth development. For more information please go to: https://www.mass.gov/orgs/department-of-youth-services. Pre-offer Process:Candidates must pass a pre-employment screening which includes: Drug ScreeningPsychological ScreeningMedical ExaminationPhysical Abilities Test (PAT) If you would like more information, please logon to the DYS website www.mass.gov/dys to access detailed information on the Pre-EmploymentA criminal and tax history background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori and click on "Information for Job Applicants."Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring GuidelinesEducation and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.ADA Reasonable Accommodation: If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA RequestsFor questions, please contact the CYF Office of Human Resources at 1-800-510-4122 and select option #4.
MINIMUM ENTRANCE REQUIREMENTS:Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.Substitutions:I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.Comprehensive BenefitsWhen you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.Want the specifics? Explore our Employee Benefits and Rewards!Title 101 CMR 23.00 (“Regulation”): requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. If you decline to vaccinate you will be required to take mitigation measures mandated by the Executive Office of Health and Human Services (EOHHS) that are consistent with guidance from the Department of Public Health. Failure to take those mitigation measures, including masking, could lead to discipline, up to and including termination.An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
Official Title: Program Manager VI
: United States-Massachusetts-Springfield-280 Tinkham Road
: Community and Social Services
: Department of Youth Services
: Full-time
: Day
: Sep 18, 2026, 7:41:37 PM
: 1
: 94,497.74 - 145,463.14 Yearly
If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Nastasha Lugo / Natasha.Lugo@mass.gov - 8573102119
Bargaining Unit: M99-Managers (EXE)
Confidential: No
Potentially Eligible for a Hybrid Work Schedule: Yes
Year after year, the Commonwealth of Massachusetts has continued to pioneer bold legislative actions and programs, some of which have been embraced on a national scale. We are always looking for talented individuals to help us maintain this momentum and improve the services that millions of people depend on every day.
If you’re looking for an innovative work environment where you can really make a difference, check out the job opportunities with the Commonwealth of Massachusetts.
This page is managed according to the Mass.gov social media policy: https://www.mass.gov/info-details/massgov-social-media-policy. Comments that do not follow our policy may be removed.
