Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The sustainable luxury destination is located on a 60-acre (24 hectare) site along the pristine beachfront of Playa Esmeralda in northeastern Dominican Republic, along the southern shores of Samaná Bay. A site of breathtaking natural beauty, Tropicalia is home to a diverse ecosystem of white-sand beaches; crystalline, aquamarine water and coral reefs; mountains, forests, mangroves, lagoons and rivers; a working coconut plantation; and an organic farm.

ABOUT THE ROLE

The Director of Residences provides strategic leadership for all aspects of the residential operation at Four Seasons Dominican Republic at Tropicalia. Serving as the primary liaison between homeowners, governing bodies, the Resort, and the Developer, this role oversees property, financial, asset, and HOA management while ensuring exceptional service delivery and strong owner engagement in alignment with governing agreements.

Target start date for this role is July/August of 2026.

WHAT YOU WILL DO

• Be a part of the pre-opening team.

• Identify and develop strategies to enhance the residential value proposition (in line with Four Seasons Policies & Procedures).

• Accountable for ensuring the attainment of the residential goals and objectives (including financial and capital reserve plans).

• Accountable for continuous improvement in overall operations with an emphasis on increasing owner satisfaction, and revenue and reducing costs with the approval of the GM.

• Master the syndicate allocation methods, budget process and financial reporting obligations (with the assistance of the Director of Finance).

• Manage operational challenges & opportunities.

• Conduct meetings with the Board of Directors with respect to By-Law requirements.

• Lead HOA budgeting and annual meetings and manage HOA Board Meetings (Maintain the books and minutes of the HOA and ensure they are kept updated as per the Property Documents).

• Maintain appropriate relationships with the developer, hotel, and residential owners.

• Attend and participate in all Executive Committee meetings and events.

• Responsible for the performance and development of the entire Residential team

• Ensure the facility is well maintained to Four Seasons standards with respect to Housekeeping and Engineering.

• Actively participate in all appropriate operations committees and preventative maintenance programs/initiatives.

• Be accountable in the event of any residential emergency or safety situation and comply with all local codes and ordinances with a focus on resident and employee safety.

• Represent the interests of the Residences and of its personnel in a fair, impartial, and equitable manner.

• Develop and implement the Annual Residential Marketing Plan.

WHAT YOU BRING

• Pre-opening experience, project, and stakeholder management.

• Excellent personal presentation and interpersonal skills.

• College degree preferably in business or hospitality management, or equivalent experience.

• Degree preferred, Business, Finance, or Real Estate Management preferred, or equivalent experience 5-10 years of property management / residential operations and/or Hotel management.

• Ability to read, write, and speak English and Spanish

WHAT WE OFFER

• Competitive salary and a comprehensive benefits package.

• Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)

• Complimentary accommodation at other Four Seasons Hotels and Resorts

• Complimentary dry cleaning for business clothing

• Complimentary Employee Meals

• Paid holidays, vacation, and sick days

• Culinary, retail and wellness experiences at special rates