Job Description

Director of Research Training

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CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.  Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to createtruly uniqueand valuable offerings for our customers. We’vecontinually refined,transformedand perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors.  We continue that effort today and are always working to improve and drive innovation.  This is how we deliverforour customers, our employees, and investors.  By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

CoStar is the global leader in commercial real estate information, analytics, and news. Commercial Real Estate industry professionals around the globe use CoStar to access the most comprehensive data to make decisions with confidence. CoStar delivers immediate, verified commercial real estate information on over 5.9 million properties across every market. 

Learn more about CoStarGroup.

At CoStar Group, we uphold our “Best teams anywhere” standard by hiring great people and developing them to deliverworld‑classdata quality and client experience. The Director, Research Training leads theend‑to‑endlearning strategy and execution for the Research organization, ensuring new hires are successfully onboard, managers are equipped to coach, and experienced researchers continue to grow through targeted continuous education.

This leader owns the training roadmap, curriculum, governance, and measurement framework across classroom, nest, and continuing education stages. They partner closely with Corporate Training/L&D, Product, IT, Research Operations, and senior Research leadership to align training content to evolving tools and workflows (e.g., Web Enterprise, Classic Enterprise Stack, PRT, Workday learning modules) and drive measurable improvements in data accuracy, timeliness, and client outcomes.

KEY RESPONSIBILITIES

1) Training Strategy & Governance

• Build andmaintainthe Research Training Strategy aligned to businessobjectives, OKRs, and the competenciesrequiredat each career stage.

• Establish governance for curriculum standards, instructor guides, learner materials, and train‑the‑trainer readiness.

• Maintain a multi‑month training calendar and capacity plan for Richmond training rooms.

• Partner with Corporate Training to ensure job profiles and learning paths areaccurateand to coordinate enterprise compliance assignments (avoid duplication).

2) New‑Hire Onboarding (Classroom → Nest)

• Own Week 1 Foundations (CRE basics, product walk‑throughs, assessments) and Weeks 2–3 role‑specific classroom (Market/Tenant), including the 80% assessment threshold before Nest.

• Lead the Nest program: coach assignment, SBS/reverse‑SBS schedule, desk setup, portfolio assignments, audit certification for coaches, daily summaries, and back‑to‑floor readiness.

• Standard assessment rubrics (accuracy audits, production KPIs,value‑addmetrics, call flow), andenforce minimum performance gates to advance.

• Ensuring international adaptationsreflectslocal workflows, language, and product variants.

3) Continuous Education & Certifications

• Design and deliver ongoing skill sustainment (3–6 monthspost‑onboarding) and advanced tracks (e.g., hierarchy curation, construction pipeline, news case writing, lease comps research).

• Issue digital badges for role certifications (SOAR roles, Nest Coaches, Orientation Leads) andmaintaintranscriptsinWorkday.

• Support cohort learning (audits, calibrations, case communication reviews) in partnership with Research Ops.

4) Change Management & Adoption

• EmbedProsciADKAR and CLARCpeople‑managerresponsibilities across training tool and workflow changes; prepare directors/managers to communicate, coach, and mitigate resistance.

• Coordinaterelease‑alignedcontent (feature overviews, job aides, UAT coordination with BAs) andtrain‑the‑trainersessions ahead of deployments.

5) Program Diagnostics & Analytics

• Build dashboards and reporting that quantify training impact (assessment of pass rates, audit outcomes).

• Review diagnostics with Research Ops toidentifytraining gaps (e.g.,single‑locationhierarchyclean‑up, tenant rep capture,space‑usealignment) and prioritize curricula updates.

6) People Leadership & Stakeholder Management

• Recruit, onboard, and develop Training Managers, Implementation Specialists, Nest Trainers, and program leads; conduct regular 1:1s, feedback, and performance coaching.

• Collaborate with Research Directors/Senior Managers to align huddle topics, market meeting expectations, andcross‑teamSBS (Market↔Tenant).

• Partner with Corporate Training/L&D, Product, IT, and HR Services to ensure tools, compliance modules, and learning sites are current and accessible.

7) Tools, Content & Platforms

• Curate andmaintainlearning content in Workday Learning, Confluence/Wiki (Manager Toolkit, Research processes), and Cynergy/Knowledge Center.

• Ensure training coverage for primary platforms (Web Enterprise, PRT, Classic Enterprise Stack) and external resources (LinkedIn Learning prerequisites, power broker/impact awards context).

8) Compliance, Risk & Standards

• Coordinate with HR/Legal to incorporate relevant guidance into training (e.g., recruiting/legal training boundaries, data handling).

• Uphold CoStar training standards:in‑persondegree requirements, classroom etiquette, documentation integrity, and consistent assessment scoring.

Required Qualifications (Basic)

• Bachelor’s degree (in‑person, accredited institution) or equivalent; advanced degreea plus

• 7+ years of experience in learning & development, or adjacent functional leadership; 4+ years leading training teams or large training programs.

• Demonstrated success buildingend‑to‑endcurricula (onboarding → nest → continuing ed) and improving operational KPIs (accuracy, timeliness, client satisfaction).

• Provenchange‑managementexperience and manager enablement.

• Excellent communication skills: ability to coach at all levels and collaborate across Product, IT, Ops, and HR.

• Internal Applicant: Strong mastery of CoStar Research workflows and tools (Web Enterprise, PRT, Classic Stack) and Workday learning administration.

Preferred Qualifications

• Experience designing role certifications and issuing digital badges; familiarity with UAT andrelease‑alignedtraining.

• Background in Commercial Real Estate.

• Track recordof international training support (Canada/UK/Spain) and localization.

• Data fluency buildingtrainingdiagnostics and dashboards.

Core Competencies (Director Level)

• Functional/Technical Mastery: Advanced understanding of research tools/workflows and L&D methodologies; integrates emerging technologies to enhance training effectiveness.

• Strategic Thinking: Connectsday‑to‑daytraining operations to business goals; prioritizes training investments against OKRs.

• Operational Excellence: Designs scalable programs, sets measurable gates, and enforces standards (assessments, audits, certifications).

• People Leadership: Develops trainers and coaches; builds a culture of feedback, peer audits, and continuous improvement.

• Change Leadership: Plans for and communicates change, equip managers to coach through transitions, andmeasuresadoption.

Success Metrics (examples)

• New‑HireReadiness: ≥ 90% pass rate on Week‑2/3 assessments; ≥ 95% completion of Nest audits/certifications.

• Quality Outcomes: ≥ 10–15% improvement in audit accuracy

• Content Currency: 100% of major product changes accompanied byrelease‑alignedtraining and updated job aides before deployment.

WHAT’S IN IT FOR YOU

Working at CoStar Group meansyou'llenjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. In addition to generous compensation and performance-based incentives,you'llbe supported in both your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.

Our benefits package includes (but is not limited to): 

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug 

• Life, legal, and supplementary insurance 

• Virtual and in person mental health counseling services for individuals and family 

• Commuter and parking benefits 

• 401(K) retirementplanwith matching contributions 

• Employee stock purchase plan 

• Paid time off 

• Tuition reimbursement 

• On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes

• Access to CoStar Group’s Employee Resource Groups    

• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks 

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Groupis not able toprovide visa sponsorship for this position.

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CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing