Job Description

Located on the sun-drenched Kohala Coast, on sacred land marked by royal fishponds, natural lava plains, lush tropical gardens, and alluring beaches, Mauna Lani – meaning “mountain reaching heaven” – is an inspiring spiritual haven, defining a new era of experiential luxury on the Island of Hawaii. A resort for the generations, with contemporary guest rooms, suites, and private residences, CanoeHouse oceanfront dining, three distinct pools, a signature spa and wellness haven, and Kainalu Ocean Sports program, set the tone for transformational experiences and enriching cultural immersion.

For more information: auberge.com/mauna-lani

Follow Mauna Lani on Facebook and Instagram @MaunaLaniAuberge

Salary range for this position is $45-50k annually plus lesson commissions.

• Directs and administers programs to maximize revenue/yield management with a strong emphasis on racquet program development, membership sales, and external partner development.

• Supervises all instruction activity including the coordination and recruitment of instructors.

• Executes planning, sales and marketing for Annual Sports Club Memberships and other property initiatives, such as in house hotel initiatives with racquet programming.

• Assists in developing, implementing, and monitoring annual budget, revenue goals, and expenses..

• Provides timely and accurate reporting of all financial and non-financial information as directed, requested, or required by management or representatives.

• Monitors monthly and other financial reports/statements on a daily, weekly, and monthly basis for the facility and takes effective corrective action when necessary.

• Develops, maintains, and administers sound organizational plans and initiates improvements as necessary.

• On a daily basis ensures that the courts are in the best playing conditions possible.

• Ensures the safety of members, guests and employees by following safety guidelines.

• Work closely with all of the hotel departments to maximize total property revenue.

• Conduct effective hiring, training, coaching, and counselling according to hotel policies.

• Creates a service-oriented atmosphere that promotes the game of golf and exceeds the expectations of guests.

• Responsible for implementing and maintaining excellent service to achieve a high level of guest satisfaction.

• Oversees the care and maintenance of all the facility's physical assets.

• Assists in developing and executing the sports club marketing and membership plans.

• Ensures the highest standards are maintained through all aspects of the sports club facility.

• Implements policies and procedures for the Sports Club Department, including compliance of all company standards relating to quality of products and services.

• Responsible for interviewing, hiring, training; planning, assigning, and directing work; evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.

• Provides leadership and vision to club staff, building people, and preparing them for career advancement.

• Maintains an active on-court teaching schedule of approximately 12–15 hours per week. Teaching hours may vary based on seasonal demand, staffing levels, special events, tournaments, camps and business needs.

• Ensures that all employees consistently comply with the company's employee manual and with all applicable federal and state employment laws.

Qualifications

• Bachelor’s degree (BA); or four to six years related experience and/or training; or equivalent combination of education and experience.

• Member in good standing of the PGA of America or LPGA of America.

• Experience as a Director of Golf in a Four or Five Star / Diamond Resort is preferred.

• Experience with a diversity of golf course operations such as resort, private and/or semi-private.

• Thorough understanding of the Golf Retail industry.

• Must be driven, professional, and have excellent communication skills.

• Strong business acumen with demonstrated skills.

• A demonstrated passion for high levels of guest services, and exceeding expectations.

• Great computer skills required, including experience with Microsoft Office, tee time reservations, POS, retail inventory, and familiarity with Web based golf partners.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit auberge.com to learn more about our Collection. Follow us on Instagram, TikTok, LinkedIn, Facebook, and Pinterest: @Auberge and #AlwaysAuberge.

DHL Mahi Staffing, LLC is an Equal Opportunity Employer, M/F/D/V. DHL Mahi Staffing, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, DHL Mahi Staffing, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.