Job Description

The Director of Quality oversees all quality-related functions throughout the entire enterprise. As the head of the Quality Department, this individual maintains and represents the organization in all Quality Management Systems, serves as a shared resource for overseeing and owning the QMS for all site locations, and leads all pertaining audits.

Duties and Responsibilities

• Works with executive leaders to establish strategic direction for quality initiatives meeting customer, product, and market requirement.
• Develops, implements, and maintains effective and compliant quality management systems (QMS).
• Leads internal and external audits, including customer and regulatory inspections.
• Ensures robust CAPA (Corrective and Preventive Action) processes and continuous improvement initiatives.
• Ensures overall QMS compliance.
• Collaborates with operations managers to implement and leverage Quality Management Systems (QMS) and Quality Assurance (QA) practices to enhance performance and efficiency in achieving quality outcomes.
• Provides leadership and guidance to all Quality Managers in effort to drive quality in support of operations.
• Recommends and coordinates cross functional support based on organizational performance assessments to resolve issues and drive continuous improvement.
• Directs customer relations activities related to quality and reliability aimed at achieving total customer confidence and satisfaction.
• Communicates and collaborates with external suppliers to ensure consistent quality practices.
• Establishes, implements, and maintains metrics and Key performance indicators (KPI’s) measuring performance in defect rates, waste, process optimization, CAPA effectiveness, and audit outcomes.
• Acts as the lead liaison / management representative for all Quality Management System and Customer Audits.
• All other duties as assigned.

Requirements

Position Qualifications

• Bachelor’s Degree or equivalent experience required.
• 10+ years in a senior leadership role in relation to Quality and Operation Manufacturing required.

Knowledge, Skills, and Abilities

• Experienced in developing and sustaining robust Quality Management Systems.
• Understanding of practical inspection methodologies and ability to lead audits, manage quality processes, and maintain inspection readiness.
• Ability to read and interpret documents such as Quality Management Systems Standards, safety requirements, operating and maintenance instructions and procedure manuals.
• Ability to lead internal and certification audits.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the company.
• Excellent leadership and organizational skills with demonstrated success managing multiple priorities and deadlines.
• In-depth knowledge of quality control procedures and standards.
• Excellent analytical and problem-solving abilities with working knowledge of statistical methods.
• Proficient with computer technology and systems.
• Strong verbal and written communication skills that are effective to a diverse audience.
• Excellent attention to detail.
• Ability to positively influence others.
• Self-directed individual with a strong sense of ownership of their work.
• Results driven approach to problem solving that considers cost without compromising quality.
• Working knowledge and understanding of current manufacturing best practices.