About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Pagoda-style pavilions rise amidst exquisite gardens and ponds. With personalised hospitality, Four Seasons provides an unrivalled experience of China’s timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been awarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2022. As the ancient saying goes, “In the universe, there is heaven; on earth, there is Hangzhou.” Set along the banks of the fabled West Lake, our hotel is a tranquil enclave woven with ponds, courtyards surrounding picturesque Chinese gardens, willow trees and mist-covered lagoons. Wake to views of mountain peaks, ancient temples rising from the greenery or the very waters that have enchanted poets, explorers and emperors for centuries. Start with a cup of Longjing tea in our Lobby Lounge before picking up your bicycles and heading out to explore the city, then come back for a soothing treatment in our chinoiserie-filled Spa, followed by dinner in one of Jin Sha’s private-dining rooms.
About the role:
Develop and execute a strategic plan including PR, socialmediaand other marketing communications channels to support the businessobjectivesof the hotel. Deploy a creative content strategy across multiple owned and earned channels. This role is part ofPublicRelations and Communicationsdepartment, reporting into Commercial Director
What you will do:
Ensures the hotel’s web presence (websites, microsites, tactical landing pages, etc.) is aligned with the Hotel’s positioning and businessobjectives
Work closely with operational departments on marketing and promotions
Leverage social media channels to amplify key messages and activities, elevating the importance of strategic and creative communication
Actively pitch stories to media as well as Corporate Communication channels (FS News, Four Seasons Magazine print and online, the World of Four Seasons Content platforms, etc.) and relevant global corporate PR agencies
Effectivelymaintainthorough,accurateand quality media contact database, including online publications and resource materials
Whatyou bring
Minimum7 years’ experience in related position with Four Seasons or other organization
Requires knowledge or the ability tooperatecomputer equipment including word processing and spreadsheet software
Good knowledge of Word,Exceland PowerPoint
Has strong interpersonal skills, is able to prioritize and adapt to the changing needs of the operation
Requires basic computer skills for online training
Requires reading, writing and oralproficiencyin the English and Chinese language
Has the ability toanticipateand prioritize the needs of the guest proactively
Is energetic and has a professional approach to his/her craft
What we offer:
Competitive Salary,wagesandbenefits
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Employee service awards
Employeeactivities
Schedule & Hours:
This is a full-time position
The working hours will primarily be daytime, during weekdays and weekends.
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Four Seasons Hotels and Resorts opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 130 hotels and resorts, and more than 55 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.
To learn more about our career opportunities, visit fourseasons.com/careers.
For more information and reservations, visit fourseasons.com.
For the latest news, visit press.fourseasons.com.
