About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Our property is a vibrant hub of culture, style and energy and includes our newly transformed restaurant which embodies iconic luxury boldly reimagined to capture the essence of Chicago through inspired food, drink, art and music. Four Seasons Hotel Chicago is honored to be ranked as one of Conde Nast Traveler Reader's Choice Top 50 Hotels in the World. We offer 345 elegant guest rooms and suites: and a luxury spa. We are located steps away from the famed Magnificent Mile, glamorous North Michigan Avenue shopping and minutes from the city’s business and financial center. Adorn Restaurant features globally inspired cuisine starring the bounty of the Midwest. Adorn Bar showcases craft cocktails and a wine list that sparks conversation, all with a lively, convivial vibe beckoning to be discovered.
About the Role:
The Four Seasons Chicago is looking for someone who shares our passion for excellence and seeks to create a memorable experience for our employees and guests. We are looking for a person who has a strong work ethic, a high level of integrity, a concern for quality, a cultural sensitivity and a sense of customer service. The Director of Public Relations and Marketing brings with them a strong sense of responsibility, ownership and is a professional who always delivers a top-of-market experience.
The Director of Public Relations and Marketing is a strategic leader within the property team,responsible forshaping and executing integrated communications and marketing strategiesthatelevate the property’s positioning, strengthen brand equity, and drivemeasurable commercial impact.Reporting to the Commercial Director, this roleleadsmedia relations, reputation managementandcrisis communications, marketingcommunications, social and influencer engagement, and digital performance marketing,includingpaid mediaand SEO
Essential Job Functions:
The Director of Public Relations position includes but is not limited to the following duties. Other duties may be assigned:
Strategy Planning & Performance
Develop and lead the annual PR and Marketing strategy andsupportingchannel plans aligned with commercial goals and property priorities
Lead the creation and execution of the integrated marketing and communications calendar, including campaign plans, global brand initiatives, and on‑property activationsand F&B promotions
Identifyand analyze seasonal trends, key moments, priority feeder markets, and target audiences to inform annual marketing and campaign planning.
Apply market intelligence, consumer trends,guest insights,and competitive analysis to guide positioning and data-driven decision-makingAdjust strategies as market conditions evolve.
Public Relations & Reputation Management
Build andmaintainstrong relationships with tier-one local, regional, and international media through proactive pitching, press trips, immersive experiences,representation at in-market media eventsand ongoing engagement.
Maintain an up-to-date Press Room with media materials and property assets aligned to strategic narratives and brand standards.
Direct local PR agency work:definescopes, expectations, andsuccessmeasures;ensuredeliverablessupportpropertypriorities.
Develop and execute an annual awards strategy aligned with brand priorities, overseeing submissions for hospitality, travel, lifestyle, culinary, wellness, and sustainability awards.
Integrated Marketing and Digital Media
Lead integrated marketing campaigns acrosspaid,owned, andearnedchannels to drive reach, conversion, and aspiration, ensuring seamless orchestration and alignment with brand guidelines.
Define and activate the property’s unique positioning through compelling storytelling and creative expression in partnership with Global and Regional teams.
Manage production and coordination of property photo and video shoots to support brand storytelling, always-on content needs, and campaign priorities;maintainthe property’s image and video library and usage rights
Identify, evaluate, negotiate, and activate strategic brand collaborations, applying strong judgment and commercial acumen to ensure alignment with brand positioning, guest experience, and measurable commercial impact.
What we are looking for:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor’s degree in communications, Public Relations, Marketing, or a related field; or equivalent experience.
Minimum 5 or more years of experience in public relations and marketing, including leadership responsibilities; luxury hospitality or related industry experience preferred.
Excellent writing, presentation and communications skills, with a strong sense of quality and a creative mind set.
Extensive leadership experience in both public relations and marketing disciplines, ideally within luxury hospitality and/or luxury goods/services.
Proven ability to develop and execute integrated content strategies across paid, owned, and earned channels to deliver measurable outcomes and optimize ROI.
Experience in overseeing paid media and SEO strategies, interpreting performance dashboards, and partnering with agencies to optimize initiatives.
Creative thinking and ability to translate ideas into innovative campaigns that deliver measurable results.
Critical thinking and sound decision-making under pressure.
High level of organization with attention to detail and ability to manage complex projects.
Resilience and adaptability in a fast-paced environment.
What we are offering you:
Four Seasons can offer what many hospitality professionals dream of – an opportunity to build a life-long career with global potential and a real sense of pride in work well done. In line with our plans for future growth, we are committed to staff levels that are in keeping with our extraordinary staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways.
Compensation Range: $125,000 - $135,000
Annual Incentive Plan
Complimentary stays at Four Seasons worldwide (subject to availability)
Free employee meals prepared by the culinary team
Complimentary dry cleaning of employee uniforms
A robust benefit plan, including medical, dental, vision, life insurance, 401(k) and paid time off.
Learn more about what it is like to work at Four Seasons, visit us:
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
https://twitter.com/FourSeasonsJobs
We look forward to receiving your application!
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Four Seasons Hotels and Resorts opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 130 hotels and resorts, and more than 55 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.
To learn more about our career opportunities, visit fourseasons.com/careers.
For more information and reservations, visit fourseasons.com.
For the latest news, visit press.fourseasons.com.
