Job Description

Director of Proposition and Product

Reports to: Commercial and Marketing Director

Division: Sky Business

Band: 8

Base location: Osterley

Sky Business is a dynamic and fast growing E2E scale up business within Sky which uniquely serves UK businesses of all sizes with both TV and Telecoms services. This is a strategic leadership role uniting proposition, product, pricing and customer insight across Sky Business - playing a pivotal part in our growth story.

Role purpose

The Director of Proposition and Product is accountable for defining and delivering the Sky Business portfolio strategy across Small Business, Mid-market and Enterprise, Hospitality and Wholesale.

The role owns proposition, product, pricing and customer insight, determining what Sky Business sells, to whom and at what price, and shaping the product capabilities and customer experience required to deliver sustainable commercial growth.

Combining deep customer and market understanding with strong commercial judgement, the Director will translate strategic opportunities into compelling propositions and products, leading them from concept through launch, value realisation and ongoing optimisation.

Core accountability

Own what Sky Business sells, to whom, at what price and through which route to market, supported by the right product capabilities and customer experience.

What you'll do

Own the Sky Business proposition and product portfolio

• Own proposition, product and pricing decisions across the Sky Business portfolio, including TV, Broadband, Mobile, Ethernet, Voice, SD-WAN and Security.
• Define and lead the long-term portfolio strategy across Sky Business customer segments.
• Develop and prioritise the multi-year portfolio roadmap, balancing customer needs, market opportunities, investment and growth ambitions.

Lead proposition and product development

• Lead new propositions and products from customer and market insight through business case, development and launch.
• Own product strategy, roadmaps and lifecycle management, including prioritisation of product investment, capability enhancements and in-life optimisation.
• Work across Sales, Marketing, Service, Technology and Change to deliver successful launches and commercial outcomes.

Lead pricing and commercial performance

• Own pricing and packaging strategy across Sky Business.
• Set frameworks for offers, bundles, promotions and discounting that balance growth, profitability and customer value.
• Monitor and optimise portfolio performance against revenue, margin and customer targets, supported by robust analysis.

Champion customer insight

• Act as the executive owner for customer and market insight.
• Ensure customer understanding and competitive insight shape proposition, product and investment decisions.
• Set the customer experience ambition for major proposition and product initiatives.

Lead partners and teams

• Own relationships with key product partners and suppliers, ensuring their capabilities support the portfolio strategy and deliver commercial value.
• Lead proposition, pricing, product and insight teams, with a direct team of over 20 FTE.
• Build capability and an inclusive, high-performing culture focused on customer outcomes and commercial success.
• Lead through influence across a complex matrix organisation and act as a senior member of the Commercial and Marketing leadership team.

What you'll bring

• Senior leadership experience in proposition, product and portfolio management within B2B telecommunications or a closely related sector.
• Strong experience in customer proposition development, product strategy and commercial performance management.
• A track record of delivering commercial growth through product, proposition and pricing decisions, including major product or proposition launches.
• Robust commercial and financial acumen, including business case development and investment evaluation.
• Relevant experience using customer, market and competitive insight to inform proposition and product decisions.
• Strong leadership and stakeholder management capability, with the ability to influence at executive level and lead across organisational boundaries.
• Deep understanding of customer experience principles and how they translate into commercial outcomes.
• Experience managing strategic suppliers and/or product partners.

Success measures

Success will be measured through portfolio growth and profitability, delivery of strategic roadmap objectives, successful proposition and product launches, improved customer outcomes, value realisation and the development of a high-performing team.

Benefits and perks 

There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster:  

• Free Sky TV or NOW package, including Sky Sports and Sky Cinema   
• Pension package with up to 9% employer contribution 
• Private healthcare with mental health support  
• Aviva Digital GP and dental insurance  
• Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect  
• Sharesave and Tech schemes  
• A range of Sky VIP rewards and experiences 

How you'll work:

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

Your office base: 

Osterley

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers. 

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Who we are 

We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.

We’re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can. 

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.  

To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.

To find out more about working with us, search #LifeAtSky on social media.