Job Description

About Us

Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore.

The Flavor Profile

The Director of Property & Facilities Operations ensures every Museum of Ice Cream space across the U.S. is safe, compliant, efficient, and consistently magical. This leader owns all aspects of our physical environments, from new museum openings to the daily systems that keep them running. They build and scale the playbook that protects our brand standards, manages our assets, and enables our teams to deliver joy without disruption.

Reporting to the EVP of Operations, this role bridges Operations, Production, Construction, Legal, and Finance, ensuring each property transitions seamlessly from design to launch to long-term upkeep. It’s a strategic and hands-on role for someone who knows how to manage vendors, challenge quality, and create scalable systems across a growing portfolio.

Key Responsibilities

• Oversee property and facilities operations across all MOIC U.S. sites, ensuring each location meets brand, compliance, and safety standards.
• Build and implement company-wide systems for maintenance, vendor management, preventive programs, and emergency response.
• Lead and develop site-level Facilities Managers and manage external vendors, ensuring timely, cost-effective, and high-quality work.
• Partner with Construction and Production on new builds, renovations, and capital projects to ensure operational readiness and maintain design intent.
• Own property-level compliance: fire/life safety, health, permits, accessibility, insurance, and local regulatory standards in partnership with Legal and HR.
• Manage facility and property budgets, capital expenditure planning, and cost control across the portfolio.
• Oversee lease obligations, landlord relationships, and maintenance of key property documentation (permits, warranties, insurance certificates, etc.).
• Drive energy efficiency, sustainability, and waste reduction initiatives across all sites.
• Ensure business continuity plans, safety drills, and disaster recovery systems are in place and tested regularly.
• Champion operational excellence through consistent standards, audits, and reporting dashboards.

The salary range for this role is $130,000 - $160,000 USD dependent on experience, as well as an annual bonus and options.

Note: Although this role is listed under multiple locations, it represents a single hire.

Requirements

Must Haves

• Bachelor’s degree required, preferably in Facilities Management, Engineering, Construction Management, Operations, or a related field.
• Minimum of 15 years of experience in facilities, property, or operations management within multi-site experiential, hospitality, or retail organizations.
• Facility Management Professional (FMP) certification from IFMA required (or equivalent facilities certification).
• Strong knowledge of building systems, maintenance programs, and compliance regulations.
• Experience managing construction handover and coordinating with contractors, landlords, and internal teams.
• Proven ability to design and scale processes across multiple locations.
• Financial fluency in capital planning, budgeting, and vendor cost control.
• Excellent written and verbal communication skills, with demonstrated experience representing the company professionally with landlords, regulators, vendors, and internal stakeholders.
• A bias for clarity, accountability, and high standards — equally comfortable in a boiler room or a boardroom.

Nice To Haves

• Experience within theme parks, attractions, immersive experiences, and/or live shows (i.e. circuses) environments.
• Candidate located in either California, New York, or Florida.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Ability to advance within the organization

Museum of Ice Cream is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected class.