Title:Director of Project Management Office (PMO)

Reports To:VP, EnterprisePlatformsand IT

Salary: up to $180,000

FULLY ONSITE IN MELVILLE, NY

The Director of Project Management Office (PMO)is responsible forleading, organizing, and standardizing project management practices across Always Compassionate Health. This role oversees high-priority, healthcare-relatedinitiatives involving operational improvements, system implementations, workflow optimization, compliance-related projects,organizationalgrowth, patient-care outcomes, and strategic businessobjectives

The Director of PMO will partner with executive leadershipandclinical,operational,andcross-functionalteamsto ensure projects areproperly planned, tracked,executed,andcompleted in alignment with company goals, regulatory standards, and industry best practices This position serves as a central resource for project structure, accountability,stakeholder engagement, Agile project execution,communication, progress reporting, training, and successful implementation of companywide initiatives

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develop, implement, and lead the organization’s Project Management Office structure, including project standards, tools, templates, timelines, reporting methods, and accountability measures.

• Lead the planning, execution, and completion of healthcare-related,organization-wide projectsinvolvingoperations, growth, systems, compliance, process improvement, workflow development, and strategic initiatives.

• Partnerwith executive leadershipand clinical and operational teamstoidentify, prioritize, and execute projects based on business needs, resources, risk,regulatory standards,and organizational impact.

• Establish clear project scopes,objectives, deliverables, timelines, milestones, ownership, and success measures.

• Develop and manage detailedproject plans, timelines, budgets, and resource allocationsfrom initiation through completion

• Apply Agile methodologies to manage project lifecycles whilemaintainingflexibility for evolving priorities.

• Coordinate cross-functional project meetings and ensure all involved parties understand responsibilities, deadlines, and expectations.

• Facilitate strong stakeholder engagement across clinical, operational, and executive teams through effective communication and collaboration.

• Track project progressusing tools such as Smartsheet, Jira,ClickUp, Monday, or similar platforms,and provide regularstatusupdates toseniorleadershipregardingstatus, barriers, risks, timelines, and next steps.

• Identifyand mitigateproject risks, delays, resource concerns, and operational barriersproactively; escalate issues and recommend solutions asappropriate

• Support the implementation and optimization of systems, workflows, reporting tools, and operational processes.

• Lead process improvement initiatives to increase efficiency, consistency, documentation accuracy, accountability, and communication.

• Create and deliver training materials to support successful implementation of project outcomes, process improvements, new systems, workflows, and operational changes.

• Support new program launches, business expansion efforts, and organizational development initiatives.

• Collaborate with executives to assign project owners, define responsibilities, andmaintainproject momentum.

• Create executive-level dashboards, reports, presentations, and project summaries to support decision-making.

• Monitor project resources, timelines, and budgets to ensure initiativesremainaligned with organizational priorities.

• Drive change management efforts to support successful adoption of new processes, systems, and initiatives.

• Maintain organized project documentation, including meeting notes, action items, timelines, approvals, updates, and final outcomes.

• Ensure projects are completedin accordance withapplicablehealthcare compliance standards, company policies, internal standards,industry best practices,and operational expectations.

• Promote a culture of accountability, collaboration, communication, and continuous improvement.

• Perform other duties as assigned.

QUALIFICATIONS/EDUCATION/LICENSURE/CERTIFICATIONS:

• Master’sdegree inHealthcareAdministration,BusinessAdministration, Project Management, Operations Management, or related fieldrequired

• ProjectManagementProfessional (PMP) certificationrequired

• Six SigmaBlackBeltcertification preferred.

• Minimum of 7–10 years ofprogressiveproject managementexperience,with at least 5 yearsinhealthcare,homecare, ora closelyrelatedfieldrequired

• Minimum of 2 years of hands-on Agile experiencerequired; strong working knowledge of Agile methodologiesrequired

• Prior experience developing or leading a Project Management Office preferred.

• Experience managing complex, cross-functional projects ina healthcare, home care, or service-based organizationrequired

• Experience with system implementation, workflow redesign, process improvement, compliance-related projects, and organizational change initiativesrequired

• Experience working directly with senior leadership and managing multiple high-priority initiatives simultaneouslyrequired

• Proficiencyin project management software such as Smartsheet, Jira,ClickUp, Monday, or similar platformsrequired

• Exceptional organizational, leadership, stakeholder engagement, and communication skillsrequired

• Proven ability to develop and deliver training materials and content to support implementation and process improvementsrequired

Work Environment:

• Monday – Friday (Full-Time, On-Site)at the Melville, Long Island headquarters; candidates mustresidewithin commuting distance to this location.

• Collaborative, mission-focused, fast-paced environment with high-impact work focused on community care.

• Opportunity for strategic leadership visibility.

• Occasional travel to branches across 17 counties in New York.

Compensation Range

• Salary:Up to $180,000.00 per year

Always Compassionate Healthis committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Always Compassionate Health are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, creed, national, social or ethnic origin, political viewpoint, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, protected veteran status, citizenship status when otherwise legally able to work, or any other status protected by the laws or regulations in the locations where we operate.

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