Job Description
The Director of Project Management Office (PMO) is the senior-most project management leader at Butcher Power Products, responsible for establishing, governing, and continuously improving the company’s enterprise-wide project management framework. This role drives strategic alignment across all project portfolios—spanning new product introduction (NPI), custom engineered-to-order (ETO) switchgear manufacturing, process improvements, and capital initiatives—ensuring every project is delivered on time, within budget, and to the quality standards our customers and industry demand. The Director of PMO builds and leads a high-performing team of project management professionals and serves as a key executive voice in shaping operational strategy, resource governance, and organizational capability.
KEY RESPONSIBILITIES
PMO Governance & Strategic Leadership
• Establish, own, and continuously evolve the enterprise PMO framework, including standardized methodologies (Agile, Waterfall, Stage-Gate, or hybrid), governance policies, templates, and toolsets.
• Align the project portfolio with company-wide strategic objectives, production capacity, and customer commitments; lead portfolio prioritization decisions in partnership with executive leadership.
• Define and enforce project intake, approval, and closure processes to ensure consistent, disciplined execution across all departments.
• Serve as the executive sponsor for cross-functional initiatives requiring coordination across Engineering, Production, Quality, Procurement, Sales, and Logistics.
Team Leadership & Talent Development
• Lead, mentor, and develop the full project management organization, including Senior Project Managers, Project Managers, and Project Coordinators.
• Set clear performance expectations, conduct regular evaluations, and build individual development plans that cultivate internal PM talent and succession pipelines.
• Foster a culture of accountability, continuous learning, and collaboration across the PMO and with cross-functional partners.
• Recruit and onboard project management talent aligned to business growth and portfolio complexity.
ERP Champion
• Serve as the organizational ERP champion, driving consistent use of the company’s ERP platform — preferably Microsoft Dynamics 365 (D365) — as the primary system for project tracking, resource management, budget oversight, and cross-functional data integrity.
• Drive adoption and consistent use of the ERP platform across the PMO and partner functions, establishing data standards and reporting frameworks that provide real-time portfolio visibility.
• Collaborate with IT and department leads to optimize ERP workflows, ensuring the system accurately reflects project status, BOM visibility, production scheduling, and cost-to-complete forecasting.
• Lead continuous improvement of ERP utilization—identifying gaps, championing enhancements, and training team members to maximize the platform’s value across the project lifecycle.
Portfolio, Budget & Resource Management
• Maintain comprehensive, real-time visibility into the full project portfolio—tracking schedules, budgets, resource utilization, and risk exposure across all active projects.
• Develop and oversee the PMO operating budget; drive efficient allocation of human capital, tools, and capital resources across the project portfolio.
• Establish capacity planning frameworks to balance workload across the PM team and flag resource constraints before they impact delivery commitments.
• Partner with Finance and Operations leadership to ensure project costs are tracked, forecasted, and reported accurately.
Risk Management & Escalation
• Implement robust risk identification, assessment, and mitigation protocols at both the project and portfolio level.
• Serve as the final escalation point for high-impact project conflicts, critical-path threats, or customer escalations that exceed the authority of the project team.
• Proactively identify systemic risks—including supply chain disruptions for long-lead electrical components, production bottlenecks, and contractual liabilities—and drive resolution with cross-functional teams.
Financial & Contractual Oversight
• Provide executive oversight of project P&L performance across the portfolio, including margin tracking, change order management, and cost-to-complete forecasting.
• Ensure rigorous management of complex construction contracts, including liquidated damages (LDs), insurance requirements, and compliance obligations.
• Support and review high-value contract negotiations in partnership with Sales, Legal, and Finance.
Customer Satisfaction, Quality & Warranty
• Champion customer satisfaction as a core PMO metric—ensuring project outcomes consistently meet or exceed customer expectations for delivery, quality, and responsiveness.
• Partner closely with the Quality department to embed project validation checkpoints throughout the project lifecycle, confirming that deliverables meet defined specifications and acceptance criteria prior to shipment or handoff.
• Coordinate with Quality on post-delivery reviews to capture customer feedback, identify recurring issues, and drive corrective actions that improve future project outcomes.
• Oversee the review and management of warranty claims across the project portfolio—ensuring claims are logged, investigated, tracked, and resolved in a timely manner in collaboration with Engineering, Quality, and the responsible project team.
Executive Communication & Reporting
• Deliver portfolio-level reporting to executive leadership, including project status, KPI dashboards, risk registers, and financial summaries.
• Facilitate structured communication cadences with executive stakeholders, ensuring alignment and rapid issue resolution on portfolio-level matters.
• Present portfolio performance, resource outlook, and strategic recommendations to leadership in a clear, data-driven format.
Process Excellence & Continuous Improvement
• Lead the identification, design, and implementation of process improvement initiatives across project management operations, utilizing Lean, Six Sigma, or equivalent methodologies.
• Benchmark PMO performance against industry standards and drive adoption of best-in-class tools, systems, and practices.
• Champion the use of data-driven decision making within the PMO, establishing metrics that improve forecast accuracy, fulfillment speed, and project outcomes.
Safety Compliance
• Champion and enforce compliance with all company safety policies across all project activities and team members.
QUALIFICATIONS
Experience
• Minimum 10 years of progressive project management experience, with meaningful tenure in a leadership role overseeing a project management team or PMO function.
• Experience in electrical switchgear manufacturing, power distribution, or a related technical manufacturing environment is desirable but not required.
• Demonstrated track record managing complex, multi-million dollar projects with critical-path dependencies across engineering, production, and field operations.
• Experience with Microsoft Dynamics 365 (D365) or a comparable ERP/MRP platform in a project-driven manufacturing environment is preferred.
Education
• Bachelor’s degree in Business Management, Construction Management, Engineering, or a related field is preferred.
• Equivalent combination of education and directly relevant experience will be considered.
Certification
• PMP (Project Management Professional) certification is preferred.
• Lean Six Sigma certification (Green Belt or higher) is a plus.
Technical Knowledge
• Familiarity with Agile, Waterfall, Stage-Gate, and hybrid project management methodologies.
• Proficiency in advanced scheduling and project management tools (MS Project, Primavera P6, Smartsheet, or similar).
• Knowledge of NEMA/IEEE standards, UL listings, and the National Electrical Code (NEC) is a plus but not required.
Preferred Qualifications
CORE COMPETENCIES
• Enterprise PMO governance and framework development
• Strategic portfolio planning and prioritization
• Executive leadership and organizational development
• Financial acumen — P&L ownership, budgeting, and cost control
• Contract and risk management
• ERP platform leadership and adoption
• Customer satisfaction and quality partnership
• Warranty claim oversight and resolution
• Cross-functional collaboration and executive-level influence
• Process improvement and operational excellence
• Data-driven decision making and KPI management
