City of New York

Director of Project and Business Operations Management (PBOM)

City of New York  •  Queens, NY (Onsite)  •  2 days ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high quality drinking water, managing wastewater and stormwater, and reducing air, noise, and hazardous materials pollution. DEP is the largest combined municipal water and wastewater utility in the country, with nearly 6,000 employees. DEP's water supply system is comprised of 19 reservoirs and 3 controlled lakes throughout the system’s 2,000 square mile watershed that extends 125 miles north and west of the City.

New York City has approximately 140,000 catch basins, 114,000 hydrants, 90,000 valves, 14 gatehouses, 3 reservoirs, 68 groundwater wells, a 100 million gallon underground storage tank and 7,000 miles each of both sanitary sewers and water mains. The responsibility of maintaining these vast networks falls under the Department of Environmental Protection’s Bureau of Water and Sewer Operations (BWSO).

Under the leadership of the Assistant Commissioner of Business Operations, Core Services & Digital Transformation of the Bureau of Water & Sewer Operation (BWSO), the PBOM Director oversees Project and Business Operations Management (PBOM) to ensure that programs and projects meet the organization’s goals and strategic plan. The Director develops and implements business processes and policies, directs project management staff, and works with other department leaders to define, prioritize, and develop projects and programs. The director is also responsible for the overall project management function, providing leadership, coordination, and management of project management processes and functions.

The Office of Project and Business Operations Management was established to oversee priority projects to support the Bureau’s mission, track strategic initiatives, and measure performance for greater progress and accountability. Initiate and direct planning and analyses projects aimed at maintaining and improving operations and planning for various Bureau clients. Supervise complex mapping and analytical projects for use in operations and long-term planning decision making. Direct implementation of Bureau-wide standard operating procedures (SOP) initiatives including determination of plan and procedure changes, templates, and mechanisms for tracking, updating and maintaining the SOPs.

This includes the following sections and groups: Office Business Process Analytics, Project Management and Online Permitting.

Under executive direction, with latitude to exercise independent judgment and initiative, the Director will:

  • Deliver analysis and project management support for engineering and operational divisions within BWSO
  • Seek and identify opportunities for performance enhancements within the engineering and operational divisions, and for end-to-end business support functions that cross both engineering and operations
  • Lead/Support, directly or via the PBOM team, BWSO’s multi-division (non-engineering) related analysis and projects
  • Lend their expertise to drive impact on multiple and diverse projects
  • Advise on critical initiatives to improve efficiency and service delivery for key departmental services
  • Manage projects; liaise between departmental leadership and initiative owners to ensure program objectives are achieved
  • Critically assess project plans, resources, milestones, key performance indicators (KPIs), and internal governance structure to ensure programs are feasible
  • Ensure analysis and project management processes and tools are available and consistently used across divisions to standardize approach. Coach and train initiative owners to develop project plans and any other project management tools and techniques
  • Manage and track program processes and outcomes (e.g., KPIs); proactively solve problems and/or escalate program issues to fast-track resolutions; reporting to senior leadership and external stakeholders
  • Ensure effective and consistent working practices are in place across all business operation areas for Business Analysis, Governance, and Quality Assurance
  • Ensure, for all business operations areas, that a library of assets including SOPs and process flows, are created, maintained, and used to identify business improvement opportunities
  • Work with department leaders to draw critical links to maximize program impact; develop insights for senior leadership on program progress; orchestrate cross-bureau communication and stakeholder meetings
  • Use internal proprietary online tools to track and analyze progress of programs across the delivery system; perform special projects and related duties as assigned

In addition, it includes supporting, defining, and aligning external water and sewer projects, maintaining a definitive list of projects in the portfolio, and managing the projects from initial intake, scoping, & analysis through permits and sign-offs.

EXECUTIVE PROGRAM SPECIALIST ( - 13393

Qualifications

A Baccalaureate degree from an accredited college or university and three years of fulltime satisfactory professional experience related to the projects and policies to be studied in the particular position including eighteen months of experience in a managerial, consultative, administrative or supervisory capacity.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

City of New York

About City of New York

The City of New York is the most iconic and dynamic city on the planet. With a population of more than 8.4 million people, New York is not only the largest city in the United States — it is the academic, cultural, commercial, and financial capital of the world.

City government is filled with opportunities for talented individuals seeking to improve their communities and make a meaningful difference in the lives of their fellow New Yorkers. Every day, the City’s more than 300,000 employees improve infrastructure, provide vital social services, build technology, protect health and safety, and so much more. Join us today at: http://www1.nyc.gov/jobs

The City of New York offers its employees:

• A chance to build the future of this city. New York City government is at the crossroads of where policy, great ideas, city services, and smart urban planning meet the lives and needs of every day New Yorkers.

• Competitive salary and benefits. Hiring packages include a competitive salary, health benefits, various pension plans, employee assistance programs, and individual retirement accounts.

• Diverse career opportunities. As the largest local government in the United States with more than 40 agencies, the City of New York offers a broad spectrum of opportunities — from education, housing development, and public health to sustainability, economic growth, technology, and emergency management.

• Career Satisfaction. As a City employee, you will have the chance to shape the future of New York City and improve the quality of life for your family, neighbors, and fellow New Yorkers.

• Equal Opportunity and Inclusion. The City of New York is an equal opportunity employer that prohibits discriminatory action against City employees and applicants for employment based on their actual or perceived race, color, national origin, ethnicity alienage, citizenship status, gender, religion, creed and all other protected categories.

Industry
Government & Public Safety
Company Size
5,001-10,000 employees
Headquarters
New York, New York
Year Founded
1898
Website
nyc.gov
Social Media