Location: Eau Claire, WI (120 S. Barstow Street) or West Allis, WI (6737 W. Washington Street)
Status: Full-Time | Exempt | Hyrid
Travel: Regular in-state travel throughout to programs is required.
Lutheran Social Services of Wisconsin & Upper Michigan (LSS) is seeking a strategic, mission-driven leader to serve as our next Director of Program Services - Residential Services This executive-level position provides leadership, operational oversight, and strategic direction for a growing portfolio of residential services across Wisconsin.
Reporting to the Vice President of Residential Services, this role is responsible for ensuring exceptional service delivery, financial stewardship, regulatory compliance, workforce development, and operational excellence. The Director oversees approximately 103 colleagues and a growing workforce, while maintaining accountability for an $8.5 million operating budget The successful candidate will be a collaborative leader who can balance mission, people, quality, and financial performance while driving innovation and sustainable growth. This leadership role is responsible for day-to-day operational oversight and strategic execution within Residential Services.
At LSS, we believe every person deserves the opportunity to live with dignity, hope, and purpose. As a Director of Program Services, you'll have the opportunity to influence organizational strategy, lead talented teams, strengthen communities, and advance a mission that changes lives every day.
As a nonprofit employer, eligible LSS employees may qualify for the Public Service Loan Forgiveness Program Employees may have federal student loans forgiven after meeting PSLF program requirements, including qualifying payments and employment. LSS also offers support navigating the PSLF process through Summer, PBC
This is a unique opportunity to lead a growing residential services portfolio, oversee more than 100 dedicated colleagues, manage significant operational resources, and help shape the future of services that make a meaningful difference across Wisconsin communities.
If you are an experienced leader with expertise in operational management, fiscal oversight, compliance, workforce development, and behavioral health or residential services, we encourage you to apply.
Lutheran Social Services of Wisconsin & Upper Michigan is an Equal Opportunity Employer (EOE).
Since 1882, Lutheran Social Services of Wisconsin and Upper Michigan (LSS) has empowered communities to better their health and well being.
LSS empowers people to live their best lives by offering;
A path to recovery from addiction or mental illness,
A home that’s safe and affordable,
A family to thrive in,
Independence and a life that is truly their own.
Today, LSS is one of the largest and most experienced health and human services organizations in the Midwest. Our services extend across Wisconsin and Upper Michigan, helping people all along the lifespan with services as essential as housing and life-changing as adoption.
Our vision is to create healthy communities filled with people using their God-given gifts to serve. Our role in realizing our vision is reflected in our mission statement, which is: Act compassionately. Serve humbly. Lead courageously.” LSS’s core belief is “The Infinite Worth of Every Person”.
“I love the mission of LSS, and feel that my coworkers are very dedicated and deeply believe in bettering people’s lives.”
LSS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by federal, state or local law.
