Director of Professional Services
Our company is looking for a Director of Professional Services to join our team.
Responsibilities:
Oversee and execute process improvements and the development of policies, procedures, methods, and tools in support of delivery.
Ensure that projects and deliverables are completed on-time and within budget, and at a high level of customer satisfaction.
Partner with various teams around the organization, including Sales and Sales Ops, to ensure resources are aligned with short- and long-term demand;
Function as a customer advocate in routing information and responding to customer needs within the organization.
Report on staffing, utilization, project health, and financial performance for Senior Leadership and our Board.
Develop and maintain up-to-date profiles of skills, knowledge, and competencies for the PS team.
Estimate and accurately forecast monthly delivery revenue
Maintain up-to-date knowledge of current product offerings.
Deliver online and on-site presentations, tailored to each prospective customer’s needs.
Develop and manage project plans, schedules, success criteria and milestones.
Requirements:
Superior communicator and strong relationship builder.
Experience collaborating with international teams and remote team members.
Experience with softwarehardware implementation or consultative roles (or equivalent experience).
An ability to use data to analyze results and make data-driven decisions.
7+ years of management experience in Professional or Technical Services, preferably within a SaaS model.
A passion for customers and a dedication to providing a best-in-class service experience.
An ability to adapt quickly to new software and constantly changing business requirements.
Experience recruiting, coaching, and developing team members.
Background and expertise in building out new service capabilities to accommodate growth, scale and global reach.
Worker Type:
Regular
Number of Openings Available:
1
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