Job Description

Director of Production, Remote Services (Remote)

Full-Time, Remote / Salary, Exempt / Includes Benefits, PTO, Flexible Schedule, Equity

Steno is growing! We’re looking for a Director of Production to join our winning team. In this role, you will collaborate with leadership to develop and meet company goals, while supplying court reporting industry transcript production expertise and insights to support our growth.

Who are you?

You are an operations leader with a background in building and scaling transcript production-focused teams within the court reporting industry. You feel comfortable establishing, communicating, and implementing policies and operational standards related to transcript production and review to ensure effective and consistent support and execution. You couple your industry expertise with focus on scaling your operation - utilizing methods such as workflow automations, AI integrations, and outsourced labor models to enable cost effective growth.

If you’re looking for a company that offers support, guidance, an abundance of killer giphys, and unlimited potential to grow into your best self, you can bet we’d love to have you too.

On a regular basis you will

• Build and execute a strategy that enables the Production team to optimize their transcript review and production work, including identifying data-backed efficiency and quality improvement opportunities and working with cross-functional stakeholders to unlock them
• Collaborate with other teams, including Product & Engineering, to leverage automation and technology tools to optimize production processes.
• Support the growth of the Production Team by helping to develop more functional, scalable, and efficient internal and client-facing products and workflows
• Partner with the Production Managers to lead, mentor, and coach a team of production assistants, associates, and team leads
• Maintain a focus on how the Production team’s KPIs contribute to Steno’s overall Objectives & Key Results (OKR) strategy, motivating the team to deliver timely and high-quality service for our clients
• Foster a culture of collaboration, accountability, and continuous improvement within the production team
• Own and analyze production analytics, and identify and drive the team toward achieving role and company-related business goals.

You’re gonna crush it if

• You have 7+ years of production leadership experience within the court reporting industry, including experience building and scaling transcript production teams
• You operate with a strong sense of ethics around things like confidentiality, discretion, and integrity
• You lead a team of individuals who often deal with sensitive information, you know how to create meaningful processes, and you lead by example in processing and handling that type of information
• You have managed managers before and successfully guided them to bring out the best in their teams
• You have a strong understanding of production workflows, quality assurance processes, and industry best practices
• You thrive in a fast-paced, dynamic startup environment and adapt to changing priorities
• You have relevant experience dealing with legal codes and regulations relevant to deposition transcripts and compliance around the country
• You have previous experience with structuring and scaling teams through different phases of a company’s growth, inclusive of enabling workflow automations and scaled labor models

Compensation & Benefits

• Salary - $140,000 - $180,000
• Health, Vision, & Dental Benefits - generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental
• Wellness/Mental Health - shared benefits to be used among employees and families
• Flexible Paid Time Off - allowing employees to find balance in their lives
• Options of Equity - we know our success is nothing without our team
• Access to a 401k, a home office setup, and a monthly stipend to cover internet/phone - and more!

Our Team

The Production team is highly reliable and dedicated. They are a diverse group working throughout the country, responsible for all final production and quality control of deposition transcripts.

The Production team are tech-savvy perfectionists and collaborative team players. Not only do they work under tight deadlines, but they also constantly evaluate and reevaluate processes to drive efficiency and scalability.

If a fast-paced environment that keeps you on your toes sounds intriguing, and if you are a natural troubleshooter, then you may just find the home you are looking for here.

About Steno

• Founded in 2018; grown from 9 to a fully remote team of about 250 in 5 years
• Values: be highly reliable, constantly innovate, operate with a hospitality mindset
• Diverse backgrounds welcome! Steno employees have a unique blend of legal, technology, operations and finance experience
• We are revolutionizing the litigation and court reporting industry
• • Flexible litigation financing (e.g., DelayPay)
  • Cutting-edge technology - unique products and integrations to maximize the output of legal professionals
  • White glove, concierge customer service that our clients rave about

Application Information

• Steno is an equal opportunity employer and does not discriminate based on any characteristics that are protected under the law. All employment decisions are based on qualifications, merit, and business needs.
• Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com.
• Steno personnel will always have either a steno.com email address or will contact you via Rippling Recruiting. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer is extended.
• Applicants should receive a confirmation email immediately after applying. If you haven’t received it, check your email spam folder and approve the sender address to ensure receipt of future communications.
• Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information that may be included on a resume or application, is collected and stored in our system. Still, we never disclose or sell your personal information.