Job Description

Director of Product Operations

Position Overview

We are seeking a Director of Product Operations to oversee the full product journey from development through production, logistics, and factory execution. This role will serve as the operational backbone connecting sales, design, product development, and production teams.

The ideal candidate is highly organized, hands-on, and comfortable managing multiple priorities and timelines. This person will ensure products move efficiently from concept to shelf, retailer deadlines are met, and cross-functional teams remain aligned and accountable.

As the company continues to grow, this role will also be responsible for building scalable workflows, improving efficiencies, and establishing processes that allow the organization to operate consistently and effectively.

Key Responsibilities

Product Development & Lifecycle

• Own and oversee product development across the full portfolio
• Manage the product lifecycle from initial concept through end-of-life
• Ensure development timelines align with retailer requirements and deadlines

Production & Supply Chain

• Oversee production execution across all product lines
• Coordinate supply chain activities to ensure timely and cost-effective delivery
• Manage logistics, freight, shipping, and delivery timelines
• Identify and resolve production and supply chain issues that may impact timelines or costs

Factory Relationships & Negotiations

• Build and maintain strong relationships with factories and manufacturing partners
• Lead factory negotiations on pricing, timelines, production requirements, and other key terms
• Ensure factories remain aligned with product specifications, quality expectations, and delivery schedules

Cross-Functional Coordination

• Own the flow of work from sales through product development, design, and production
• Lead cross-functional meetings to keep teams aligned on priorities, timelines, and deliverables
• Track development and production timelines and ensure teams remain accountable
• Prioritize work based on retailer needs and business requirements
• Serve as a key point of communication across departments

Processes & Operational Efficiency

• Develop and implement cross-functional workflows and processes
• Establish standardized terminology and processes across departments
• Identify operational bottlenecks and develop solutions to improve efficiency
• Create scalable systems and standards that support the company's continued growth

Qualifications

• Proven experience in product operations, product development, supply chain, or a related leadership role
• Experience in toys, consumer products, or a similar product-driven industry preferred
• Strong experience managing factory relationships and negotiations
• Experience overseeing logistics, freight, and shipping
• Demonstrated ability to manage cross-functional processes connecting sales, design, product development, and production
• Experience developing and implementing company-wide workflows, processes, and operational standards
• Strong organizational and project management skills with the ability to manage multiple timelines and priorities
• Experience working with retailer requirements, deadlines, and product launches
• Strong leadership and communication skills
• Ability to run effective cross-functional meetings and drive accountability
• Hands-on, solutions-oriented approach with the ability to identify issues and move projects forward