Job Description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

JOB TITLEDirector of Product Management- Core AI

We’reseeking a Director of Product Management, Core AI to lead the strategy and execution for the foundational AI capabilities that will power athenahealth’s AI-nativeathenaOnestrategy. This leader will define how athena standardizes, accelerates, and scales AI across the product portfolio through shared platform components, reusable patterns, governance, developer enablement, and the agent platform.

Why This Role Matters
This role helps power athenahealth’s AI-native future by creating reusable, trusted, and scalable AI capabilities that accelerate innovation across the product portfolio. The work will directly shape how AI is built, governed, and delivered acrossathenaOne

AbouttheTeam:

Core AI sits at the intersection of product strategy, platform thinking, applied AI, and healthcare workflow transformation.You’llpartner across product, engineering, design, data science, clinical, legal, compliance, security, and business teams to build the capabilities that make AI faster, safer, more consistent, and more impactful acrossathenaOne

Essential JobResponsibilities

Product strategy and vision

• Define and communicate the product vision, strategy, and roadmap for Core AI aligned toathena’sbroader AI-nativeathenaOnestrategy.

• Identifythe shared platform capabilities, standards, and operating models needed to accelerate AI adoption acrossathenaOne

• Translate emerging AI trends into pragmatic product opportunities that improve workflows and reduce administrative burden.

• Define whereathenashould standardize AI capabilities centrally versus where product teams should innovate independently.

• Develop investment cases, prioritization frameworks, and success metrics.

AI platform and agent platform leadership

• Lead strategy for Core AI platform components, including reusable services, tooling, orchestration, evaluation, and governance.

• Own product direction forathena’sagent platform, enabling teams to build, deploy,monitor, and improve AI agents safely and efficiently.

• Partner with engineering and architecture leaders to define scalable, secure, reliable, extensible platform capabilities.

• Drive requirements for prompt and context management, orchestration, human-in-the-loop workflows, tool use, memory, model routing, evaluation, observability, safety controls, and lifecycle management.

• Ensure the platform supports rapid experimentation whilemaintaininghealthcare-grade reliability, compliance, and trust.

Cross-functional execution

• Partner with product teams acrossathenaOnetoidentifycommon AI needs, remove duplication, and accelerate delivery.

• Work closely with R&D, clinical, legal, compliance, privacy, and security partners to deliver safe and useful capabilities.

• Build feedback loops with internal product teams as platform customers.

• Communicate priorities, tradeoffs, dependencies, risks, and progress to senior stakeholders.

• Lead through influence in a matrixed organization.

Additional Job Responsibilities:

Product delivery and outcomes

• Own roadmap planning, prioritization, release planning, adoption goals, and outcome measurement.

• Track success metrics such as adoption, development velocity, reuse, quality, reliability, safety, and business impact.

• Ensure strong product discipline with clear problem definition, user needs, measurable outcomes, and iterative learning.

• Partner with go-to-market, enablement, and internal communications teams to drive awareness and adoption.

• Continuously improve usability, reliability, and impact.

Leadership and talent development

• Build, lead, and develop a high-performing product management team focused on Core AI.

• Coach PMs on platform product management, AI product strategy, stakeholder management, and outcome-oriented execution.

• Create ateamculture grounded in curiosity, accountability, collaboration, technical depth, and customer impact.

• Represent Core AI in executive forums and strategic planning discussions.

ExpectedEducation & Experience

• 10+ years of product management experience, includingsignificant experiencewith platform, infrastructure, enterprise SaaS, AI/ML, data, or developer-facing products.

• 3+ years of direct experience with AI/ML, generative AI, agentic systems, data products, intelligent automation, or related technologies.

• Proven ability to define and execute product strategy for complex technical platforms used by multiple teams.

• Strong understanding of modern AI product concepts, including LLMs, RAG, agents, evaluation, observability, safety, model performance, and human-in-the-loop workflows.

• Experience leading product managers or cross-functional product teams.

• Ability tooperatein ambiguous environments, create structure, and drive alignment across senior stakeholders.

• Strong technical fluency and ability to collaborate deeply with engineering, architecture, data science, security, and compliance teams.

• Excellent communication skills for both technical and non-technical audiences.

• Experience building products in regulated, high-trust, or mission-critical environments.

• Healthcare technology experience is stronglypreferred, butnotrequired

Preferred Experience

• Experience building AI platforms, agent platforms, ML platforms, developer platforms, workflow automation platforms, or shared product foundations.

• Experience with enterprise-scale SaaS platforms and multi-product ecosystems.

• Familiarity with healthcare workflows, EHRs, revenue cycle, clinical documentation, patient engagement, or healthcare operations.

• Experience defining responsible AI practices, AI governance models, evaluation frameworks, or safety controls.

• Experience with third-party model providers, internal model teams, or hybrid AI architectures.

• Track recordof turning emerging technologies into scalable product capabilities with measurable outcomes.

Expected Compensation

$166,000 - $282,000

The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented   employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative   workspaces  — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment,  full-time. With consistent communication and digital collaboration tools, athenahealth  enables  employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: athenahealth.com/careers

https://www.athenahealth.com/careers/equal-opportunity