Job Description

Location: MCR Corporate - New York Office (On-Site)

Director of Procure-to-Pay Technology / Coupa Implementation Lead

We are seeking a strategic Director of Procure-to-Pay Technology to serve as both the system architect and day-to-day owner of MCR’s Coupa platform. This high-impact, cross-functional leadership role will drive end-to-end platform configuration, integrations, custom workflow design, and enterprise-wide process optimization. You will own complex financial ecosystems involving hundreds of unique bank accounts and deliver seamless procure-to-pay workflows through advanced integration between Coupa and Sage Intacct. If you thrive at the intersection of deep technical expertise and business transformation in a fast-paced hospitality environment, this is the role for you.

Key Responsibilities
• System Configuration & Optimization
• Act as the in-house Coupa subject-matter expert and lead system architect, owning all configuration, ongoing implementation, and optimization of the platform.
• Design and maintain configurations across invoicing, purchasing, request forms, payments, and approval chains.
• Configure and roll out additional Coupa modules (procurement, budgeting, sourcing) to meet evolving business needs.
• Develop standardized templates, item-mapping rules, and automated billing strings to ensure accurate general-ledger coding.
• Build and manage complex approval workflows, PO matching rules, category/commodity hierarchies, and blanket POs for high-volume vendors.
• Implement and maintain the virtual-card payment mechanism to support a single payment account across approximately 250 unique payment entities.
• Manage punchout catalog integrations, static catalogs, and hosted catalogs with strategic vendors.
• Serve as the primary point of contact with vendor implementation teams.
• Design and deliver executive dashboards and scheduled reports for finance and leadership teams.

Integration & Technical Ownership
• Own, automate, and continuously optimize integrations with MCR’s core systems (Boomi, Sage Intacct, Dayforce) and third-party vendor platforms.
• Lead the build-out of two-way integrations between Coupa and Sage Intacct for seamless procurement-to-payment workflows.
• Automate journal-entry posting from Coupa into Sage Intacct for the prepaid module based on asset useful life.
• Design automated allocation logic to distribute expenses across hotel groupings (e.g., all managed hotels, all owned hotels, Union Hotels).
• Optimize and automate the full Coupa Pay workflow, including default payment account logic tied to each paying entity, to eliminate manual effort.
• Design, build, and troubleshoot custom API and flat-file integrations using middleware tools and third-party vendors.
• Partner with vendors to resolve data-flow issues, catalog loads, PO matching, invoice syncing, and technical escalations.
• Maintain three-way match logic, invoice tolerances, and system compliance.
• Validate, test, and deploy new Coupa releases and enhancements.

Reporting, Analytics & Controls
• Develop and maintain dashboards and scheduled reports that provide actionable insights to finance, procurement, and executive teams.
• Monitor audit logs and ensure ongoing compliance with internal control frameworks.
• Track and report key compliance metrics, including POs created in Coupa without corresponding invoices.

Training, Support & Change Management
• Deliver targeted training sessions and materials for hotel general managers, accounts-payable teams, and corporate staff.
• Serve as the internal escalation point for system issues, feature requests, and continuous improvement initiatives.
• Create and maintain comprehensive internal documentation covering processes, form logic, integrations, and system governance.

Qualifications
• 5+ years of progressive experience implementing and configuring enterprise business software applications, with a proven track record in procure-to-pay process optimization.
• Minimum 3 years of hands-on Coupa experience required (candidates without direct Coupa experience will not be considered).
• Demonstrated expertise with Coupa integrations, particularly two-way integrations with Sage Intacct (or similar ERP systems).
• Strong technical proficiency in API development, middleware tools (e.g., Boomi), flat-file integrations, and system-to-system data flows.
• Experience working in multi-entity environments (preferably hospitality or asset-heavy industries) involving complex approval hierarchies, virtual cards, and 200+ payment entities is highly preferred.
• Bachelor’s degree in Information Systems, Finance, Accounting, Business, or a related field required.
• Exceptional verbal and written communication skills, with the ability to translate complex technical concepts for non-technical stakeholders.

Our Company
• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
• MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
• For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
What we offer/What’s in it for you?
• Hotel Discounts
• Paid Time Off
• Retirement Options
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members