The Director of Process Improvement leads improvement initiatives, utilizing a wide range of improvement tools and methodologies that advance Mount Sinai Health System’s continuous improvement culture. The Director plans, manages and executes complex improvement initiatives and evaluates the impact of clinical or administrative improvement efforts (as applicable to scope of role), in order to achieve the mission and vision of the health system, effectively utilizing a wide range of project management skills and improvement tools and methodologies. The Director acts as a leader for the department in day to day activities, and serves as a mentor and subject matter expert to other department executives and managers.
1. Oversees and leads the execution of improvement initiatives through all project phases. Effectively manage multiple concurrent projects and proactively identifies and mitigates resource constraints and changes in project scope
2. Guides analysts in ascertaining the scope and plan for improvement initiatives, acquiring stakeholder buy-in and leadership support, and establishing metrics and milestones; Utilizes expertise in improvement methodologies to appropriately identify the correct design and approach for initiatives, can communicate approach to outside stakeholders unfamiliar with improvement tools and methodologies
3. Oversee and grow ambulatory analytics and reporting team as a part of Strategic Ambulatory Operations in establishing standard KPIs, centralized reporting, and executing data-driven operational insights and improvements across the health system’s ambulatory footprint
4. Apply advanced analytical techniques and tools, including automation, scenario modeling/planning, and predictive analytics, in providing strategic directions and recommendations for the ambulatory’s short-term and long-term growth
5. Develop a deep understanding of ambulatory operations based on data, business trends, and anticipated operational intake to support continuous performance improvement
6. Foster internal partnerships and collaborate with Digital Technology and Partners, Decision Support teams, and other system business intelligence and analytics teams in streamlining data structure, acquisition, and management processes to optimize operations efficiency
7. Drive and sustain data integrity process designs and optimization activities to secure accurate alignment between data generation and operational workflows
8. Uses project management skills to lead development of project plans and timelines for improvement projects; delegates deliverables and tasks; coordinates project summary presentations; and maintains oversight of all project related tasks necessary for success.
9. Coordinates and executes observational studies and evaluations to support improvement projects through interviews and in-person observations, and supporting data analysis
10. Plans and executes complex data analysis to support leadership decision making in a variety of subject matter areas, including: process measures and performance metrics, scheduling, resource utilization, labor and productivity, quality measures, patient satisfaction measures, and demographic data
11. Supervises data analysis efforts and provides feedback on approach and accuracy of findings.
12. Effectively collaborates with stakeholders of all levels of staff, developing trusting working relationships with leadership, physicians, administration, and front line personnel.
13. Oversees the creation of training content and administers didactic training curriculum on improvement tools and methodologies.
14. Encourages the professional development of junior staff, through constructive feedback on project deliverables and as a role model in all project activities, in leadership or supporting roles; actively identifies opportunities to informally mentor staff.
15. Maintains current knowledge of trends and evidence-based solutions for improving healthcare delivery and efficient operations.
16. Drives continuous improvement within the department, contributing to the development of improved tools, project methods and internal knowledge base, and project evaluation.
17. Performs other duties as required by senior leadership.
Compensation Statement
The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $174,719.93 - $174,719.93 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
Strength through Unity and Inclusion
The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.
At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.
About the Mount Sinai Health System:
Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.
Equal Opportunity Employer
The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.
The Mount Sinai Health System is an integrated health system committed to providing distinguished care, conducting transformative research, and advancing biomedical education.
Structured around seven hospital campuses and a single medical school, the Health System has an extensive ambulatory network and a range of inpatient and outpatient services—from community-based facilities to tertiary and quaternary care.
WHO WE ARE
We are compassionate collaborators—48,000 strong—working to heal, teach, and advance medicine in New York City and throughout the world.
WHAT WE BELIEVE
We believe in challenging the status quo. Forging a new pathway in clinical excellence is only possible by putting the patient at the center of the experience.
WHY WORK WITH US
Here, innovation is valued and collaboration is integral. Mount Sinai is full of friendly, helpful people who share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home—culturally, ethnically, in outlook and lifestyle. When you join us, you become part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize healthcare together.
