Job Description

This position needs relocation to the Caribbean.

Director of Pool & Beach | Luxury Resort | Caribbean

A premier ultra-luxury resort set along one of the Caribbean's most coveted coastlines is seeking a dynamic and experienced Director of Pool & Beach to lead its Pool, Beach, and Watersports operations. This is an exceptional opportunity for a senior hospitality leader to shape the guest experience across a world-class outdoor portfolio.

About the Role

The Director of Pool & Beach provides strategic and operational leadership across all pool, beach, and watersports facilities. As a senior leader and brand ambassador, this individual sets the tone for service excellence, team performance, and guest satisfaction — balancing long-term strategic vision with an active, hands-on presence on the ground.

This role is as much about inspiring a team in the sand as it is about managing budgets and driving departmental strategy.

Key Responsibilities

Strategic & Operational Leadership

• Provide strategic direction and day-to-day oversight of all pool, beach, and watersports operations.
• Develop and execute departmental goals aligned with the resort's broader business strategy.
• Monitor service standards, operational procedures, and guest satisfaction metrics, implementing continuous improvement initiatives as needed.
• Oversee scheduling, seasonal programming, and staffing strategies in line with occupancy and revenue forecasts.
• Ensure all recreational areas are consistently clean, safe, well-maintained, and brand-compliant.
• Oversee the setup and execution of beach events, private functions, wellness activations, and group experiences.
• Conduct and document daily facility and equipment inspections.
• Maintain effective inventory management and procurement controls.

Guest Experience & Service Excellence

• Champion and uphold luxury service standards, ensuring consistent, personalised delivery across all touchpoints.
• Lead by example in anticipatory, guest-first service.
• Proactively address guest concerns and implement effective service recovery strategies.
• Drive innovation in recreational programming and guest experiences.
• Ensure seamless coordination of watersports activities, equipment rentals, and billing processes.

Financial & Commercial Management

• Develop and manage the departmental budget, with full accountability for cost control and financial performance.
• Identify and drive revenue opportunities through programming, activations, and upselling.
• Monitor payroll, productivity, and operational costs to maximise profitability.
• Oversee asset management and contribute to capital planning.

People Leadership & Development

• Build, lead, and inspire a high-performing team of approximately 30 employees, including an Assistant Manager, Supervisors, and Team Leads.
• Oversee recruitment in collaboration with the People & Culture team.
• Develop succession plans and individual growth pathways for team members.
• Conduct performance evaluations and maintain accountability at all levels.
• Foster a culture of collaboration, inclusion, and continuous improvement.
• Ensure consistent training programmes, including annual retraining and safety certifications.

Watersports & Safety

• Ensure all watersports operations comply with relevant safety, regulatory, and compliance standards.
• Oversee regular inspections of equipment and facilities.
• Maintain current First Aid and CPR certification; ensure team-wide compliance.
• Ensure team readiness to respond to water-related emergencies.

Interdepartmental Collaboration & Compliance

• Maintain strong working relationships with F&B, Engineering, Housekeeping, Security, Events, and People & Culture teams.
• Coordinate preventive maintenance and capital improvement projects.
• Ensure full compliance with all Health & Safety regulations, risk assessments, and emergency procedures.
• Report and document hazards, incidents, and accidents promptly.

Candidate Profile

• Minimum 5–7 years of progressive leadership experience in luxury hospitality.
• Minimum 3–5 years in a senior management role overseeing Pool, Beach, Recreation, or Resort Operations.
• Proven track record managing large teams and departmental budgets.
• Strong background in beachfront, watersports, or resort recreational operations preferred.
• F&B Managers with multi-outlet management experience are encouraged to apply.
• Caribbean experience is strongly preferred.
• Experience with Forbes and LQA standards strongly preferred.
• Executive presence with strong coaching, communication, and conflict resolution skills.
• Financially astute with experience in budgeting, forecasting, and cost control.
• Physically active and comfortable in an outdoor, beachfront working environment.
• Single status preferred; all candidates will be considered.

Compensation & Benefits

💰 Base Salary

USD $54,000 per annum + service charge and other benefits to be shared by the recruiter.