Job Description

The Marker Union Square is hiring a Director of People & Culture. This role serves as the property's primary HR leader and trusted business partner to the Managing Director and hotel leadership team. The ideal candidate is an independent, business minded HR professional who enjoys being visible throughout the hotel, building relationships, solving problems, and creating meaningful experiences for Team Members.

Located in the heart of San Francisco, The Marker Union Square is a distinctive boutique hotel that combines a vibrant atmosphere with personalized service and a strong sense of place. The hotel is managed by Crescent Hotels & Resorts and part of the Preferred Hotels & Resorts collection.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are committed to providing you with:

• Highly competitive annual salary of $120,000 - $130,000 based on experience
• Operational incentive plan eligibility
• Comprehensive benefits for eligible associates and family members
• 401(k) program with company match
• Travel discounts at Crescent-managed properties throughout North America
• Career growth opportunities with a leading hospitality management company
• Additional incentives such as a monthly cell phone, commuting, and dry cleaning stipend.

ESSENTIAL JOB FUNCTIONS:

This is a high visibility, hands on individual contributor role with responsibility for the full scope of property level People & Culture operations, including Team Member relations, recruitment, payroll, compliance, training, engagement, labor expense management, and workplace culture.

• Property-wide People & Culture leadership, including employee relations, investigations, leave administration, accommodations, workers' compensation, performance management, and compliance.
• Labor and financial management responsibilities, including oversight of labor expense, staffing levels, overtime, productivity, budgeting, labor forecasting, and partnership with Finance on overall business performance.
• Ownership of recruitment, onboarding, payroll processing, and keeping records up to date in UKG.
• Responsibility for training and development programs across the property ensuing strong completion rates.
• Team Member engagement initiatives, recognition programs, celebrations, retention strategies, and action planning based on engagement survey results.
• Oversight of Team Member access controls/key card administration, lock programing/auditing, key creation for vendors and special group clients.
• Administration and coordination of the entire property's internal audit process, including People & Culture and payroll audit components.

REQUIRED SKILLS/ABILITIES:

• A minimum of 3 years of Human Resources Director experience within a full-service hotel environment is required.
• Strong California legal compliance and San Francisco employment labor law knowledge is required.
• Previous payroll experience is required.
• UKG experience is highly preferred.
• Proven business-minded HR professional who is operationally engaged and financially savvy.
• Highly organized with the ability to manage multiple priorities in a fast-paced hospitality environment.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.