Papaya Global

Director of Payments Operations

Papaya Global  •  Barcelona, ES (Remote)  •  1 day ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries.

About the Role

We're looking for a Director of Payment Operations to own end-to-end payment execution and formalize how Papaya runs payments for both B2B and B2C - building the operations engine each flow needs to scale reliably.

Key Responsibilities

  • Own end-to-end payment execution.
  • Streamline payment operations engine for B2B and B2C.
  • Build key KPIs, reporting, processes, controls, and tooling to support payment operations at scale in the AI era.
  • Collaborate cross-departmentally with teams such as GTM, Product, Finance, and others.
  • Own payment SLAs; act as escalation point for delays and complex payment issues.
  • Drive real-time visibility into payment status, funding health, and failure rates.
  • Drive AI transformation of the department.
  • Build and lead a high-performing global payment ops team.

Requirements

  • 10+ years in payment operations, managing execution at scale.
  • Direct experience with both B2B and B2C payment flows.
  • Track record building/formalizing payment ops function.
  • Cross-functional experience with treasury, banking, product, engineering, compliance.
  • Strong grasp of payment rails, cross-border/FX, and payments regulation.
  • Data-driven; AI/automation mindset.
  • Strong executive communication skills.
  • Fintech / global payroll / EOR-AOR background a plus.
Papaya Global

About Papaya Global

One global platform for workforce payments - built for the enterprise.

Papaya Global gives you total control over how you manage and pay every type of worker, employees, contractors, and contingent talent — across 160+ countries. From onboarding and classification to compliant contracts, FX, and cross-border payouts, everything runs through a single automated platform.

No more third parties. No more local bank setups. No more manual processes slowing you down.

With built-in compliance, real-time visibility, and certified local expertise, Papaya transforms workforce payments into a strategic advantage — helping global organizations scale faster, stay compliant, and operate with confidence.

Papaya Global — how the world gets paid.

Industry
Finance & Insurance
Company Size
501-1,000 employees
Headquarters
New York, New York
Year Founded
2016
Social Media