Job Description

Facility

Cape Fear Valley Medical Center

Location

Fayetteville, North Carolina

Department

Patient Financial Services Operations

Job Family

Management

Work Shift

Days (United States of America)

Summary

The Director of Patient Access is responsible for the daily operations of all functions and serves as the liaison between Patient Access and all other areas of Revenue Cycle. The Director of Patient Access integrates the department’s services with the hospital’s primary functions, develops/implements policies and procedures that guide or support service, assesses and improves department performance, and ensures orientation and continuing education of departmental staff. They serve as a key promoter of Patient Access striving to meet and exceed the needs of its customers.

Proficiency in reading, writing, and speaking the English language. Minimum 5 years Patient Access experience. Minimum 5 years management experience. Epic systems knowledge required. Experience in healthcare finance operations or similar service environments required. Proactively prioritizes needs and effectively manages resources. Communicates clearly and concisely. Guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services. Establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations. Oversees the development, deployment and direction of complex programs and processes. Articulates knowledge and understanding of organizational policies, procedures and systems. Demonstrates proficiency in Microsoft Office applications and others as required. Applies tools and processes to successfully manage to budget. Assesses work activities and allocates resources appropriately. Understands complexities and needs to start up, build and maintain a new business.

Required Licenses and Certifications

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity