Job Description

Director of Partnerships, Litigation Support (Remote) Competitive Compensation + Premium Medical, Dental & Vision Coverage

Why You Should Choose Steno

• Wins together – Stock options included. When Steno grows, you grow.
• Invests in you – Premium Medical, Dental, & Vision Coverage – options for you and your family, with 100% of premiums covered for some plans – well above industry benchmarks.
• Constantly innovates with technology at our core – We are a modern organization solving real problems in an industry that needs a revolutionary approach.
• Competitive Total Comp $110,000-$130,000 (including quarterly bonus) – with real growth potential as you make your mark and build something meaningful.
• Ground-floor leadership opportunity – You'll be the first dedicated Director of Partnerships on the Lit Support team, setting the tone, building the playbook, and growing a team around you.
• Build and lead a team – Grow, mentor, and shape a high-performing partnerships function with real autonomy and visibility across the org.
• Remote-first – with flexible PTO, home office setup, wellness benefits, and a culture that rewards results and supports balance.

Why the Lit Support Team at Steno Is Different

• You own the client relationship – From onboarding to escalation resolution, you're the person clients and internal teammates count on to get things done.
• Cross-functional and high-visibility – Partner closely with Sales, Operations, and the Lit Support team to ensure everyone is aligned and moving in the same direction.
• Built for builders – You'll identify gaps in the client experience and fix them, designing scalable playbooks that set the foundation for a growing team.
• Real complexity, real impact – Navigate court filing, service of process, multi-market client needs, and a fast-moving product environment where no two days look the same.

You’re Gonna Crush it If:

• You have 5+ years of experience in the legal or litigation support industry, with a focus on customer success, account management, or client services.
• You have hands-on expertise with court filing and service of process - and can speak to attorneys about these services with authority.
• You've effectively led webinars and product demos for legal professionals.
• You have sold or supported the sale of litigation support services - you understand the full client lifecycle from prospect to ongoing transactions.
• You're proficient with Slack, Zendesk, and HubSpot (or similar CRM/support tools).
• You communicate exceptionally well - both written and verbal - and know how to adapt your tone and style to your audience.
• You're a natural connector who builds trust quickly and sustains it over time.

Application Information

• Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs.
• Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com.
• Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information included in an application, is collected, analyzed, and stored in our system.
• Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven't received an expected communication, check your spam.
• Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.