Job Description

We are seeking a strategic, data-driven Director of Partner Operations to scale our global partner ecosystem. This is a highly visible role acting as equal parts a Project Manager, Operations Manager, Performance Analyst and Chief of Staff, driving operational rigor, cross-functional alignment, and execution across the partner lifecycle.

You will partner closely with Sales, Product, Marketing, Customer Success, and Finance to build an intelligent, AI-enabled operating system that powers partner strategy, accelerates growth, and drives data-informed decision-making at scale. #LI-RS

Partner Strategy & Operations

• Operationalize the partner and alliances operating model, embedding AI-driven insights, automation, and scalable decision frameworks

• Translate business goals into scalable programs, KPIs and predictive performance models

• Serve as the central connector across teams, ensuring alignment and execution through shared data, insights, and AI-enabled workflows

• Lead cross-functional programs including co-sell and joint GTM initiatives, leveraging automation to improve speed and consistency

• Influence outcomes through data storytelling, analytics, and intelligent insights

• Support partner-led demand generation and customer success alignment through data-backed segmentation and performance optimization

• Build and manage partner pipeline and forecasting frameworks incorporating predictive analytics and trend modeling

• Provide data for business review cadences (QBRs/MBRs) using automated reporting and performance insights

• Deliver performance insights and recommendations to leadership

• Develop dashboards, reporting frameworks, and AI-enabled insights to support faster, better decisions

• Evaluate and implement modern tools (e.g., Salesforce, BI platforms, AI copilots, automation solutions) to enhance partner operations

• 8+ years of experience in partner operations, alliance management, or a similar role.

• Experience in a high-growth SaaS, cloud, or AI environment

• Expertise in developing A-based dashboard reporting and data analysis agents. Strong analytics and dashboarding expertise (Salesforce, Excel, BI tools)

• Proven ability to lead through influence across stakeholders

• Experience building operating frameworks, governance, and scalable processes

• Excellent communication, project management, and prioritization skills

Salary range and description:

Min $200,000 - Max $250,000 USD per year

Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities. In addition to the base salary and annual bonus target and an equity component is included in the compensation package.

Our Commitments: Icertis is committed to:

• Icertians (employees) and their family's physical, mental and financial health and wellbeing
• Turbocharging Icertians careers
• Making a social and environmental impact in our communities
• Cultivation and advancing a culture of diversity, equity, inclusion and belonging (DEIB) within our company, customers, and suppliers
• Generous holidays including the 4th of July week off – paid
• Free professional and leadership coaching
• Annual personal development allowance

What we offer:

• Robust medical (physical & mental vision and dental benefits
• Employee assistance program (EAP)
• Equity (RSUs) and shared ownership in the company
• Generous 401K match
• Flexible work environment
• Paid maternity and paternity leave
• Generous holiday and PTO program
• CaaS (coaching as a service)
• Annual personal development allowance
• 7 Days for Humanity – 7 paid volunteer days annually
• Global and regional DEIB steering committees, employee resource groups (ERGs)
• Global DEIB training programs and guest speakers throughout the year

Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries.