As the Director of Food & Beverage Outlets, you will oversee the front-of-house staff and operations of our full-service Restaurants and Bars and In Room Dining ensuring an exceptional experience for all guests. Reporting directly to the Director of Food & Beverage, this leadership role requires a dynamic individual who excels in guest satisfaction, operational efficiency, and team development.
· Achieve budgeted revenues and expenses and maximize profitability related to the food and beverage department.
· Contribute to the profitability and guest satisfaction perception of other hotel departments.
· Develop short- and long-term financial and operational plans for the food and beverage department that relate to the overall objectives of the hotel.
· Participate in the preparation of the annual hotel budget.
· Ability to compile schedules for department based on staffing standards and hotel flow through.
· Ability to successfully complete payroll for department.
· Increase level of guest satisfaction by delivery of an exceptional product through employee development.
· Manage in compliance with Federal, state, local, and StepStone regulations and standards.
· Maintain and correct procedures for credit control, financial transactions, security of financial assets, and inventory control.
· Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
· Ability to accurately use various office and accounting software.
· Must have a comprehensive knowledge of all line level duties and roles.
· Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
· Ability to assist with the design and preparation of statistical reports and presentations as needed.
· Ability to accurately report information.
· Ability to assist with various accounting department tasks as needed.
· Ability to scrupulously follow all StepStone and hotel policies and procedures.
· Attend required meetings.
· Ability to guide, mentor and lead Supervisors and Line level employees
· Must have a comprehensive knowledge of all Microsoft and Adobe applications such as Word, Excel, powerpoint
StepStone Hospitality specializes in management for full service hotel and restaurant operations. Our mandate is to create asset value for owners through a customized, hands-on philosophy. This is particularly true for both branded and independent operations including urban boutique hotels, resorts, and destination restaurants and bars. Our associates maintain a balanced focus between revenue enhancement, margin expansion and guest satisfaction.
StepStone Hospitality was formed in response to requests by institutional and private owners to provide third-party management for upscale hotels, resorts and restaurants. StepStone Hospitality’s team provides a unique combination of strong, hands-on operations, world-class strategic asset management, and food and beverage expertise, generating the highest possible investment returns during all phases of the economy. A major element of our overall strategy is always, of course, to surpass both guest and owner expectations.
