Job Description

Director of Operations

Central Texas Veterinary Specialty Emergency Hospital in Austin, TX and Round Rock, TX is seeking a strategic, commercially astute Director of Operations to provide executive-level leadership for hospital operations, team performance, client experience, and financial outcomes. This opportunity is ideal for a proven business leader with strong P&L ownership, upper-level management experience, and a demonstrated ability to build high-performing teams, lead through change, and deliver sustainable growth in a service-driven environment.

Why This Role

In this role, you will serve as a key operational leader with broad influence across hospital strategy, business performance, people leadership, and client satisfaction. Working in close partnership with senior operational and medical leadership, you will help shape priorities, strengthen organizational capability, optimize performance, and position the hospital for long-term success.

Key Responsibilities

• Provide strategic and operational leadership for the hospital, with accountability for performance, service excellence, team engagement, and overall business results.
• Partner closely with the Medical Director and senior leadership to align clinical, operational, and financial priorities.
• Lead full P&L management, including budgeting, labor optimization, revenue growth, cost discipline, and performance against key business metrics.
• Develop and lead a high-performing leadership culture through strong talent acquisition, coaching, succession planning, and accountability.
• Drive operational consistency, compliance, and an elevated client experience while identifying opportunities to improve efficiency and scale performance.
• Leverage financial data, scorecards, and operational insights to inform decisions, solve complex challenges, and execute impactful action plans.

What We Are Looking For

• Significant experience with P&L leadership, including budget ownership, financial analysis, margin management, and profit-driving operational decisions.
• Upper-level management experience leading managers, supervisors, or multi-disciplinary teams in a complex, fast-paced healthcare, veterinary, or service environment.
• Demonstrated success in operational leadership, organizational development, workforce planning, and performance improvement.
• Executive presence with the ability to influence across functions, lead change effectively, and align teams to strategic priorities.
• Strong business and operational acumen, with a track record of improving efficiency, client satisfaction, and financial performance.
• Veterinary, healthcare, or multi-site service leadership experience is strongly preferred.

If you are an accomplished practice leader and people leader who thrives in high-accountability environments and are motivated by the opportunity to shape performance, culture, and growth, we invite you to apply. This is a compelling opportunity to make a meaningful leadership impact while helping drive the continued success of a high-performing hospital organization.

Benefits (discussed more in-depth during interview)

•Complimentary Short Term Disability

•Complimentary Life Insurance; with options to purchase additional voluntary benefits for self or family

•Company Sponsored Employee Assistance Program (Headspace)

•401K with 100% company match up to 3% and 4% company match for your 5% of contributions, eligible after 6 months of employment

•Florida Blue Insurance Plans with 3-tiered options; Kaiser for CA Residents

•Flexible Spending Account, Health Savings Account or Health Reimbursement Account options

•United Healthcare Dental Insurance; includes a 100% paid premium option for team members

•United Healthcare Vision Insurance options

•Long Term Disability option (paid for by employee)

•Progyny-Fertility and Family Building Support

•Team Member Discounts for Pet Care

•Paid time off-inclusive of sick, personal, and vacation

•Digital Musculoskeletal Support

•Referral Bonus Program

•DailyPay on Demand

Pay Range: $115,000 – $130,000; depending on experience.

Sign on Bonus and Relocation bonus for qualified candidates

United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.