Job Description

Work in a place where your team values YOU.

The Director of Retail Operations provides strategic leadership and operational oversight for the Retail Division's centralized support functions. This role is responsible for ensuring consistent, high-quality operational support across all retail locations and for empowering retail teams with the tools, systems, and processes needed to serve customers effectively and compliantly.

This leader oversees the Retail Operations Support Team. Each direct report supports 12+ retail locations, ensuring inquiries related to retail operations are answered promptly, correctly, and consistently. Responsibilities include governance of administrative processes, routing issues to appropriate functional areas (Accounting, HR, Marketing, IT, etc.), and enhancing operational efficiency and compliance across the division.

Compensation/Benefits

We offer competitive pay, vacation, full benefits, company matched 401K (50%), and opportunities for growth.

Essential Responsibilities

• Partner with departmental partners to answer complex inquiries and improve
  cross-departmental service level agreements.
• Oversee operational processes across the retail division to ensure overall
  efficiency and maximize productivity.
• Drive operational excellence in support for topics including, but not limited to:
  • Deal workflows and booking practices
  • Financing options and documentation requirements
  • Billing, bill backs, and invoicing questions
  • Inventory tracking and reporting
  • Titling processes and documentation
• Ensure escalation paths are in place and effective for issues requiring cross functional
  resolution (e.g., accounting, HR, IT, marketing).

Qualifications

Required:

• Bachelor's degree in Business Administration, Operations Management, or related
  field (or equivalent experience).
• 7+ years of operational leadership experience, preferably in multi-location retail,
  dealership, or field operations environment.
• Demonstrated success in leading teams and improving support processes.
• Strong analytical, communication, and project management skills.
• Ability to build strong cross-functional relationships and influence without direct
  authority.

Preferred:

• Experience in manufactured housing, automotive, RV, or other complex retail
  operations.
• Experience with CRM systems, service ticketing systems, and process
  documentation tools.
• Exposure to centralized operations support or shared services leadership.

EEO Statement

Champion Home Builders is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other legally protected characteristics. Champion Home Builders participates in the E-Verify Program.