Capriotti's Sandwich Shop

Director of Operations Restaurant

Capriotti's Sandwich Shop  •  $110k - $120k/yr  •  Reno, NV (Onsite)  •  1 day ago
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Job Description

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Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Free food & snacks
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Parental leave
  • Training & development
  • Vision insurance
  • Wellness resources

Director of Operations

Capriotti’s Sandwich Shop

Lead Growth. Build Teams. Drive Excellence.

At Capriotti’s, our passion is to be extraordinary.

We are looking for a hands-on, high-impact Director of Operations to lead multiple restaurant locations in Reno, NV, develop exceptional teams, and help drive the continued growth of one of the fastest-growing fast casual brands in the country.

This is not a desk job. We are looking for a field leader who thrives in restaurants, inspires people through action, and knows how to drive operational excellence while building a strong culture.

If you are an experienced multi-unit restaurant leader who is passionate about people, profitability, coaching, and creating unforgettable guest experiences, we want to talk to you. Relocation assistance is available for the right candidate.

What You’ll Do
As Director of Operations, you will oversee multiple Capriotti’s locations and provide leadership to General Managers and restaurant teams across Reno, NV.

You will:
  • Drive operational excellence and profitability across multiple restaurants
  • Coach, mentor, and develop high-performing leaders and management teams
  • Ensure an exceptional guest experience rooted in Capriotti’s service standards
  • Lead recruiting, staffing, succession planning, and talent development efforts
  • Analyze financial performance, budgets, labor, food cost, and operational KPIs
  • Maintain accountability for food safety, sanitation, and brand compliance
  • Partner with executive leadership to execute growth and operational initiatives
  • Support restaurant openings, training, and ongoing business expansion
  • Act as a culture champion and brand ambassador throughout your market
What We’re Looking For

Required Experience:
  • 5+ years of multi-unit restaurant operations leadership experience
  • Strong background in fast casual or high-volume restaurant operations
  • Proven ability to lead, motivate, and develop large teams
  • Experience managing P&L performance, labor, and operational metrics
  • Strong communication, problem-solving, and organizational skills
  • Ability to thrive in a fast-paced, hands-on environment
  • Willingness to travel regularly within the assigned market
Preferred Qualifications:
  • Bachelor’s Degree preferred
  • Experience leading multiple markets or regions
  • Experience scaling operations in a growing brand environment
Who You Are
You are:
  • A hands-on leader who leads from the front
  • Passionate about developing people and building culture
  • Results-driven and financially savvy
  • Comfortable making decisions and solving problems quickly
  • Energized by growth, coaching, and operational excellence
  • Someone who values integrity, accountability, and teamwork
Why Capriotti’s?
At Capriotti’s, we believe in more than sandwiches — we believe in people.
Our core values drive everything we do:
  • Passion – Be the Best
  • Family – Care About People
  • Integrity – Walk the Talk
  • Profitability – Everyone Wins
  • Genuineness – 100% Real
We are growing rapidly and looking for leaders who want to grow with us.
This is an opportunity to make a real impact with a brand that values culture, leadership, and innovation.
Compensation & Benefits
  • Competitive salary
  • Performance bonus opportunity
  • Health benefits
  • Paid time off
  • Career growth opportunities
  • Relocation assistance available for qualified candidates
Join Our Team
If you are ready to lead teams, grow restaurants, and help shape the future of Capriotti’s, apply today.

To share our passion, one sandwich at a time.

Compensation: $110,000.00 - $120,000.00 per year


We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.

Founded in 1976 in Wilmington, Delaware by siblings Lois and Alan Margolet, Capriotti’s was born from a desire to create something unique while honoring family heritage. To this day the whole roast turkeys, quality meats & cheeses, and fresh rolls and produce continue to impress our patrons and earn awards across the country.

Sharing Our Passion One Sandwich at a Time Accomplishing the Capriotti’s mission begins and ends with you. You are the face of the company and will provide Uncompromising Standards of Quality and Service by ensuring Hot food is always served hot, cold food cold, all food fresh, in a clean environment, in full uniform with a smile.

Capriotti's Sandwich Shop

About Capriotti's Sandwich Shop

Since our founding in Wilmington, Delaware in 1976, Capriotti’s Sandwich Shop has done things differently, creating flavor profiles unmatched in the fast casual segment. Anyone can slice meat, put it on bread and call it a sandwich, but we have set ourselves apart with our passionate focus on the quality of our food and superior service. We don’t just have customers, we have fans and they are avid supporters of the Capriotti’s difference.

Based in Las Vegas, with over 150 restaurants across the country, Capriotti’s is truly a national phenomenon. Boasting “Best of” awards in Delaware, Las Vegas, Dallas, Quad Cities, Eastern Shore, San Diego and having been named one of USA Today’s “10 Great Places for a Surprising Sandwich,” our reputation for excellence is unrivaled.

So what makes our food so special? We roast whole, all-natural turkeys and premium roast beef in-house daily to make award-winning subs like our signature Bobbie, which was voted, “The Greatest Sandwich in America” by thousands of AOL readers. Made with fresh, hand-pulled turkey, homemade stuffing, cranberry sauce and touch of mayo on a roll, The Bobbie has developed an extraordinary following. Our unique menu features a variety of cold, grilled and vegetarian subs, cheese steaks, salads, catering and more. Capriotti’s has mastered proprietary recipes, preparation techniques, and service styles that go beyond the ordinary.

For Franchise Information Please Visit: www.ownacapriottis.com

Industry
Food & Beverage
Company Size
501-1,000 employees
Headquarters
Las Vegas, NV
Year Founded
1976
Website
capriottis.com
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