Job Description

ABOUT US

We manage a growing portfolio of high-quality vacation rental homes across the Phoenix metro area. We’re a fast-moving, family-oriented team focused on delivering exceptional guest and homeowner experiences while continuously improving our operations through technology, systems, and smart leadership.

We’re looking for a hands-on, strategic Director of Operations to help elevate our operations team, improve efficiencies, and partner closely with ownership as we continue to grow.

This is a flexible, fractional/part-time leadership opportunity ideal for someone who enjoys solving operational challenges, leading teams, improving processes, and making a meaningful impact in a growing business.

Why Join US

• Flexible leadership role with real impact

• Opportunity to shape and improve operations

• Collaborative, family-oriented culture

• Fast-paced environment where no two days are the same

• Strong work-life balance compared to traditional hospitality roles

• Growing business that embraces technology and innovation

• Meet and maintain company standards and metrics, standard unit appearance, and efficiency.

• Maximize profitability by prudently controlling costs across supplies and staffing.

• Manage a budget for your portfolio, adhering to set annual costs, and perform cost-benefit analysis when needed.

• Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of their properties, ensuring they are clean, maintained, and well cared for.

• Conduct regular inspections prior to guest and owner arrivals.

• Partner and assist the business development team when new units join the portfolio.

• Ensure compliance with all applicable regulations in each jurisdiction where we operate.

• Manage an efficient and high-quality team, ensuring they are trained, effective, and adhere to company values, policies, and procedures. Maintain team morale.

• Identify potential leaders, and coach and grow your team into a strong unit with a focus on KPIs, balancing efficiency with quality.

• Coordinate team work schedules with tentative schedules made at least two weeks in advance.

• Establish and maintain open, collaborative relationships with fellow regional team members and the upper management team.

• Be willing and able to perform all operational jobs if required and to provide cross-coverage for your staff when necessary.

• Support your team on escalated guest and homeowner concerns by responding to emails, calls, and tickets.

• Take proactive leadership to spot problems and inefficiencies and to add and change procedures to improve company operations.

QUALIFICATIONS

• An understanding of the best practices in the vacation rental industry is preferred

• A strong leader who drives our team to create amazing owner, guest, and employee experiences

• Ability to work well under pressure in an agile, fast-paced environment

• Excellent time management skills with the ability to change activities frequently and cope with interruptions

• Strong work ethic and focus on guests and owners first; highly responsive and reliable

• Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices

• Availability to work Sunday through Saturday, early mornings and evenings as needed

• Professional in all forms of communications such as email, phone calls, video calls and texts

• Strong attention to detail

• Ability to manage to a budget and perform cost-benefit analysis

• Live in Phoenix or the surrounding areas

What Success Looks Like

• Guest satisfaction as measured on Airbnb, Vrbo, and SkyRun reviews

• Owner satisfaction as evidenced by retention and positive relationships

• Overall efficiency of operations, including the use of staff paid hours

• Attendance during scheduled hours

• Teamwork and leadership, as evidenced by the retention and engagement of the team

• Decisions that embrace the vision and mission of SkyRun

• Making improvements or bringing forward ideas for improvement to management. Use of downtime to improve SkyRun Phoenix operations.

Compensation

• Flexible compensation structure (hourly, salary, or 1099 contract) depending on candidate preference and experience

• Compensation will align with experience and anticipated involvement level