Job Description

The Director Operations reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Director Operations will engage in activities to enable the provision of high quality, patient and family centered care for services. Under the direction of the Vice President of operations, and in partnership with the medical staff, and Nursing Leadership, the Director Operations will ensure that progressive and coordinated strategies for the delivery of patient care will be implemented across neurology, neurosurgery, general surgery, and behavioral health service lines in Northwestern Medicine's South Region (Palos Heights, Orland Park, Tinley Park, Mokena)

Responsibilities:

• Responsible for leading teams to outcomes which support the advancement of NM Strategic Plan.
• Formulate and implement policies and procedures to facilitate processes and clarify and correct procedural problems.
• Evaluate the feasibility, coordination and implementation of new or revised systems, processes and procedures, to ensure compliance with established standards.
• Coordinate and implement strategies that enhance the image of NM and the community.
• Collaborate with Medical Staff leadership and other departments as needed regarding practices and standard operating procedures.
• Responsible for meeting operational, financial and strategic goals for unit/area or program.
• Prepare and/or oversee the preparation of budgets
• Perform financial analyses
• Assist in the development of financial, production, compensation and operational targets and models
• Collaborate in the development of business, strategic, and marketing plans
• Performs other duties as assigned

Qualifications

Requirements:

• Master of Business Administration (MBA) or Master of Health Administration (MHA) or Master of Science in Nursing (MSN)
• Five (5) or more years health care experience
• Experience working within a clinical environment
• Demonstrated organizational and leadership skills
• Excellent analytical skills.

Preferred:

• Outpatient setting experience

Equal Opportunity

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.