Job Description

DIRECTOR OF OPERATIONS

Director of Operations Responsibilities include, but are not limited to:

• Maintain proper staffing levels to maximize sales;
• Maintain 90+ third party ”shop” scores;
• Manage Office Systems including: cash handling, office management;
• Maximize sales on event day and game day operations including pre/post event activities;
• Achieve or exceed P&L objectives per pre-determined projections and company expectations;
• Manage facility R&M including PM, warrantee work, daily cleaning, repairs and associated budgets;
• Maintain the POS and audit operations.

Human Resources 

• Ensure correct on-boarding of all employees according to company standards.
• Monitor all payroll functions from the timekeeping system to any adjustments to ensure all guidelines outlined in the Employee Handbook are met.
• Ensure compliance on all “Wage and Hour” standards according to city, state, federal and company guidelines.
• Practice company's “Open Door” policies.
• Monitor workplace to make sure all employees are being treated respectfully.
• Develop employees for advancement.
• Identify employees for promotion and discover unique employee abilities. 
• Provide a professional and safe work environment for all employees.
• Enforce all training standards (initial, on-going and specialty) including testing, updating training materials and the certified trainers program.

Financial and Business Management 

• Perform weekly inventories per company standards.
• Assemble and turn in PACE per pre-determined company standards.
• Perform financial reporting and analysis as directed by superiors.
• Maintain COGs according to company standards.
• Understand and execute all company cash handling procedures including: safe maintenance, deposits, change orders and all banking functions.
• Audit financial operations randomly. 
• Maintain POS system for accuracy and efficiency, ring all sales according to plan.

Marketing and Promotions 

• Develop and execute weekly and monthly promotions to build the brand and generate revenue.
• Request and utilize collateral to support promotional and marketing efforts.
• Effectively develop and manage the 120 promotional calendar to clearly plan promotional efforts.
• Oversee the scheduling and effectiveness of al promotional hours and outings.
• Work with district marketing plan to maximize venue's profitability.

Salesbuilding 

• Manage all salesbuilding personnel to accomplish pre-designated goals.
• Constantly monitor and adjust salesbuilding offer as needed.
• Approve and monitor all salesbuilding collateral and outreach efforts.
• Oversee all Salesbuilder “sales report” reporting.
• Manage salesbuilding systems: check ins, data collection, etc.

Culinary 

• Oversee pre-designated BOH systems according to established standards.
• Maintain and monitor all menus.
• Oversee all product chain of custody for all products.
• Maintain all food and supply storage areas.
• Maintain great relationships with all vendors.
• Oversee BOH staffing and BOH crew development.
• Establish and maintain BOH standards including: ticket times standards, expediting operations, etc.

 Private Parties and Catering 

• Effectively communicate and execute all private parties according to plan including: food service and quality standards, greet procedures, POS and pay out procedures, set up and décor standards, party rental, supply storage.
• Accomplish the goal of rebooking all repeatable parties.
• Utilize BEOs and reservation system to effectively utilize resources and maximize revenue.
• Provide information to sales team and Director of Sales in a timely manner in order to help book parties.
• Provide feedback to team to update menus, provide better operations and to keep sales team up to date.
• Manage weekly BEO meeting.

Director of Operations Qualifications

• 5-7+ years’ experience in management of and dealing with large restaurant operations required, multi-unit management a plus.  4 year college degree or equivalent and/or course work in restaurant management preferred.  Must be at least age 21 and speak fluent English. 
• Proven ability to lead a team and portray good people management
• Proven ability to communicate effectively and efficiently, both verbally and in writing, as well as listen to fellow employees, guests and third parties.
• Must be flexible and adaptable to change.
• Possess exceptional time management and organizational skills.

• Must be internally motivated and detail oriented and have a passion for teaching others.
• Must be able to work a flexible schedule including days, nights, weekends and holidays.

The Director of Operations position requires the ability to perform the following:

• Moving about the facilities safely and efficiently.
• Carrying or lifting items weighing up to 75 pounds.
• Handling food, objects, products, and utensils.
• Pushing, pulling, bending, stooping, kneeling.