Job Description

The Director of Operations serves as a regional leader overseeing operations and teams that deliver facilities services - including custodial and maintenance. This role is accountable for driving regional growth, operational excellence, and financial performance. The Director will lead a diverse team, providing guidance, support, and coaching to site managers while fostering strong client relationships and ensuring service quality. Key responsibilities include developing internal and external partnerships, achieving financial targets, managing and forecasting budgets, overseeing vendor relationships, collaborating with senior leadership, and continuously developing operational talent.

Pay: $200,000 - $225,000

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.

You may be eligible to participate in a Company incentive or bonus program.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

Essential Functions

• Leads and drives the region with a focus on expanding ABM’s business footprint while maintaining maximum client service satisfaction.
• Drive expansion of ABM’s core facilities maintenance, mechanical and electrical maintenance and services, as well as janitorial, cleaning and other services.
• Ensure safety, quality, delivery and cost are key success measures embraced by the organization.
• Recruit, manage, and lead teams with focus on continuous improvement. Select and develop teams of professionals, including people leaders.
• Influence and support functional strategy; determine, evaluate, and modify goals and the allocation of resources to ensure departmental and organizational goals are met.
• Support, motivate, inspire, and promote the team by building a positive and thriving team environment.
• Direct overall department processes for integration of services and systems.
• Participate in facilities planning processes and direct the implementation of strategic direction.
• Direct initiatives to improve quality performance and customer service.
• Ensure a safe and secure environment to meet customer needs and regulatory requirements.
• Maintain daily and weekly labor management control.
• Prepare plans for long range improvement projects to maintain infrastructure.
• Maintain accountability for area budgeting and replacement of materials and equipment.
• Execute preventative and predictive maintenance programs.
• Implement ABM’s technology to ensure QA/QC and make better business decisions from the data.
• Special projects and other duties as needed.

Education:

• Bachelor’s degree or equivalent experience.

Experience:

• 10+ years of experience in facilities maintenance and management.
• Demonstrated ability to lead a P&L and drive commercial growth while maintaining client service at the highest level for existing clients/customers
• Experience managing “hard” facilities services such as core facilities maintenance, mechanical and electrical maintenance and services.
• Ability to effectively lead a staff of direct reports. Proven track record as an effective leader in a high-performance organization, success as a builder of collaborative, high-performance teams whose management style is characterized as results oriented.
• Ability to lead in complex and transformational situations, simplifying the complex and driving tangible progress through others
• Must know the city, state and federal laws and regulations that affect company business and know what licenses are required to operate the business.
• Demonstrated track record of upward career progression in high performance environments with drive to continue to lead at even greater levels over time
• Experienced at leading in a matrixed, transformational environment at a large company
• Self-starter and works well independently and as part of a team.
• Understanding of all facets of facilities roles.
• Ability to develop and conduct effective health, safety and environmental training programs.
• Skilled in project management, problem-solving techniques and communicating ideas and instructions clearly.
• Skilled in directing activities and operations of others, including in hazardous situations.
• Can quickly dive deep on business challenges and formulate them as data and analytics problems that can be solved by standard approaching using descriptive, predictive, and prescriptive analytics.
• Positive attitude with a strong desire to learn and a continuous improvement mind-set.
• Strong working knowledge of Excel and other Microsoft Office products.
• Comfortable with routinely shifting demands.
• Working knowledge of general office equipment.
• Ability to prioritize projects and execute and deliver in a timely manner under tight deadlines.
• Ability to work independently in a fast-paced, dynamic, results-oriented environment. 
• Meticulous attention to detail, self-motivated, and the ability to maintain confidentiality.

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.
For more information, visit www.abm.com